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Uncorrectable Machine Check Exception

 
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andy_msc
Occasional Advisor

Uncorrectable Machine Check Exception

Running a DL360G9 and I get the following error code in IML:

Uncorrectable Machine Check Exception (Board 0, Processor 1, APIC ID 0x00000004, Bank 0x00000000, Status 0xB2000000'000A0005, Address 0x00000000'00000000, Misc 0x00000000'00000000)

Uncorrectable Machine Check Exception (Board 0, Processor 2, APIC ID 0x00000040, Bank 0x00000013, Status 0xEA200000'0018110A, Address 0x00000000'FE1C7A40, Misc 0xACF60450'80183886)

This happens if the machine tries to boot from any source (USB drive, PXE, hard drive) in Legacy mode and reboots straight afterwards (So it's a continues bootloop).
If I reset the BIOS and the standard settings with UEFI boot are restored the UEFI boot works without the errors.If I switch back to Legacy, I get the error messages.

I have several other servers with identical setup which run without problem.

Can I assume it really is a bad CPU and should I open a RMA case with HPE?

 

2 REPLIES
Guru_Verma
HPE Pro

Re: Uncorrectable Machine Check Exception

With the limited information issue seems tagged to processor faults, but expecting two processors to go bad at rare, would recommend minimum configuration with 1 proc/ no PCIe devices and storage cable unplugged to isolate issue to board and processor.
If physiscal access is a gate, disabling the PCIe devices including the storage controller in the ROM (F9 menu) can assist in decreasing possible triggers of fault.

Refer HPE ProLiant DL360 Gen9 Server Maintenance and Service Guide:
http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04441985-7.pdf

Opening a case with HPE support with AHS log for additional data debug is recommended, if above steps were performed or need further assistance.

I am HPE Employee

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The comments in this post are my own and do not represent an official reply from the company.
FabioC1
HPE Pro
Solution

Re: Uncorrectable Machine Check Exception

Hi andy_msc  if You had the problem yet i think that you  need replace the CPU

Call to support and open a case .

Show the phone number of support in your country.

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW

 

 

FabioC1 - HPE Pro

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