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Unexpected shutdown-kernal-power Server DL380G6

Faisal7c
Advisor

Unexpected shutdown-kernal-power Server DL380G6

Hi, i have three Dl380G6 server in different location, all of them restarting 3 to 4 times in a week.even log is only after reboot that "Kernal-Power 41(63)The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" at 10.03PM
another log is "The previous system shutdown at 9:59:49 PM on ‎12/‎9/‎2010 was unexpected" at 10.03PM, please help me i upgraded the fireware and windows updates(winodws server 2008 R2)
8 REPLIES
Prokopets
Respected Contributor

Re: Unexpected shutdown-kernal-power Server DL380G6

Have you checked a windows logs for other errors? Have you checked the memory for errors?
Also, you can try to turn off ASR - it won't monitor your OS and won't automatically reboot server if detects failure (sometimes it can detect not actual OS hangup).

Regards,
Philipp.
Faisal7c
Advisor

Re: Unexpected shutdown-kernal-power Server DL380G6

I have disabled the ASR and checked the ram.
there is now event error before the restart,
and no warning too
Murali_V
HPE Pro

Re: Unexpected shutdown-kernal-power Server DL380G6

Login to iLo and check for any IML log at the time of reboot.
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Faisal7c
Advisor

Re: Unexpected shutdown-kernal-power Server DL380G6

The IL2 Log is only after reboot
the log security is caution and description is Server reset
before and after reboot no logs in ILO log
Zygmunt Krawczyk
Honored Contributor

Re: Unexpected shutdown-kernal-power Server DL380G6

Read the Customer Advisory

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01955503

and check if your systems have described problem.
Zygmunt Krawczyk
Honored Contributor

Re: Unexpected shutdown-kernal-power Server DL380G6

Faisal7c
Advisor

Re: Unexpected shutdown-kernal-power Server DL380G6

Its worked,

Thank you man,
14DogPack
Occasional Visitor

Re: Unexpected shutdown-kernal-power Server DL380G6

What exactly did you do to fix the issue? 

We are having the same issue with a HP Proliant ML310E Server 

 

Error: Kernel _error 43 (61)

Unexpected shutdown or restart