ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

Urgent: Problem on DL100

Jay Gomez
Occasional Advisor

Urgent: Problem on DL100

This is with regards to our HP Proliant DL100 Storage Server which has a problem on the Primary operating system.The problem starts after installing the Windows SP1(which is supposed to be installed after the installation of Service Release 5.4)(result-Blue Screen) .So,We did try to perform a quick restore by attaching a sony USB DVD drive and it was detected on the BIOS set-up but after the HP Quick Restore window appears,a meaasage came out and states that "Failed to Load USB storage device press esc to cancel".
After pressing esc,another window appear stating to press Q to restore factory defaults or E to exit.And after pressing Q a final message appear stating "Quick Restore failed to detect a supported SATA Controller....press R to reboot the system".
What may be the cause of the problem?
I am just wondering coz the Quick restore CD is included in the server package but it wasnt able to detect the SATA controller.
Is it just because the driver of the USB drive wasnt able to load properly? How come it came to a point where the Quick restore window appear? Is it possible to dump a copy of OS from the secondary to primary array? Hoping for your very kind resolution.