Version Control and "P700m Clustering Support Software"

[Manfred Schilling]

VCA status always yellow (bothers a long time): "HP ProLiant Smart Array P700m Clustering Support Software for Windows" should be updated, update fails because there is no P700m present. Versions: Win2008 R2, VCA 6.2.0.860, VCRM 6.2.1.861, SMH 6.2.2.7

[Ali]

HI there,

it looks like wrong reporting.

what the version of HP management agents?
update the HP Insight management agent

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=329290&prodSeriesId=3628652&prodNameId=3628653&swEnvOID=1113&swLang=13&taskId=135&swItem=MTX-02150c03a6e7447c9297bb7065&mode=3

check if this software is there in program and features

restart snmp service and restart the server if possible

thanks,
aftab

[David Claypool]

The typical cause of this is when an image of some sort is used to deploy the server and the source image contained the offending hardware. The solution is to find the offending DLLs and drivers and to try and right-click and select uninstall.

[Eric Datwyler]

This happens to me as well. I did not deploy these servers with an image....they were all built from scratch. Same versions as ZIM SuB. This is a Proliant bl460c blade server......actually, all of them show this and I have about 45 of them. It would be nice to get rid of this.

[Eric Datwyler]

Actually, I just noticed something odd. The VCA shows HP Proliant Smart Array P700m Clustering software with an installed version of 1.3 and the latest version is 2.0.2. If I click on the link for 1.3 is shows me the release notes for HP ProLiant PCI-express Power Management Update. I then click on the link for 2.0.2 and it shows the release notes for HP ProLiant Smart Array P700m Clustering Support Software. This sounds like a VCA or VCRM issue. Do you experience the same issue, ZIM SuB?

[Manfred Schilling]

Of course all HP-Software is up to date, 'cause we're using Version-Control :-)
Problem shows up on almost every Server (>100). There isn't a "link" on V 1.3
VCA is showing:
HP ProLiant Smart Array P700m Clustering Support Software for Windows
Installed Version: 1.3.0.0
Latest Version: 2.0.2.0

[Eric Datwyler]

Issue resolved. I followed the procedure of deleting cp012775 from the repository and the VCA now shows HP ProLiant PCI-express Power Management Update for Windows.

http://h30499.www3.hp.com/t5/Storage-Area-Networks-SAN/Uninstall-HP-ProLiant-Smart-Array-P700m-Clustering-Support/m-p/4479888#M39801

[Eric Datwyler]

Issue not resolved. CP012775 re-downloaded again during the VCRM nightly sync. HP??? Input please.

[Manfred Schilling]

Solution now working. (Dirty?) workaround to avoid re-downloading: place an empty file called cp012775.exe in repository.

[Eric Datwyler]

good idea, I'm giving that a try right now.