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Video card not detected

 
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Occasional Visitor

Video card not detected

Hello.

I installed the RX 580 graphics card on the ProLiant DL560 gen8 server in a pci-e riser. But the video card is not detected in Windows Server 2016. Also connected power cable 10pin -> 8pin
Even coolers do not spin and do not jerk when the server starts

I heard that this server does not support all cards, maybe another BIOS firmware is needed?

Please advise what could be the problem?

https://imgur.com/a/ulkFgZr

3 REPLIES 3
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HPE Pro

Re: Video card not detected

Hi 

Per HPE ProLiant DL560 Gen8 QuickSpec there is no HPE Graphic Options available for HPE ProLiant DL560 Gen8 server.

https://h20195.www2.hpe.com/v2/GetDocument.aspx?docname=c04123206

Even as per HP ProLiant DL560 Gen8 Server - Spare Parts and  Option Parts list there is no HPE Graphic card available for this model.

HP ProLiant DL560 Gen8 Server - Spare Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03460139

HPE ProLiant DL560 Gen8 Server Series - Option Parts

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03453797#N10BAE

 

However if still you want to use graphic card, you can try HPE supported Graphic card available for DL580 Gen8 server.

HPE ProLiant DL580 Gen8 QuickSpec.

https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04199329

I am an HPE Employee

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Occasional Visitor

Re: Video card not detected

AmRa, thanks for the answer.

Any options to run a non-HPE graphics card?
Another bios for motherboard?

Thanks

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HPE Pro

Re: Video card not detected

HPE always recommend to use HPE parts in HPE server. The Non-HPE components may not work on ProLiant Servers because the Server's BIOS, iLO Firmware may not detect a Non-HPE components or may not monitor the components status because Non-HPE component does not have HPE firmware.

I am an HPE Employee

Accept or Kudo