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Warnings then hard reboot on DL380 G6

 
willv28
Occasional Visitor

Warnings then hard reboot on DL380 G6

I get a series of the following warnings on our DL380 G6.

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 12/10/2009 8:22:37 PM
Event ID: 37
Task Category: (7)
Level: Warning
Keywords:
User: SYSTEM
Computer:
Description:
The speed of processor 6 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 4 seconds since the last report.

There's usually one for each processor core and then the system will reboot. Happens about once per day. Not sure what to do about this.
2 REPLIES
marcus1234
Honored Contributor

Re: Warnings then hard reboot on DL380 G6

hmmmmmm....willy..
this error eminates from from an INT call to the BIOS for processor functionality, and a response is being generated that your processor speeds are being limited from full capacity by the motherboard - but could be for for thermal reasons, or because there's some other issue and the processors are faulting.

but in our each case is doing it


from choose your os and proceed using these steps
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3884083&prodTypeId=15351&prodSeriesId=3884082&swLang=13&taskId=135&swEnvOID=4022#78213


so update to latest firmware, end insure you get the supplemental ilo driver and bmc driver too

ok so boot from maint enance cd ,
then insatll latest ilo firmware it is not on cd
then reboot and install this driver
HP ProLiant Integrated Lights-Out Management Interface Driver for Windows Server 2003/2008 1.15.0.0
18 Aug 2009

reboot again then install the last driver enjoy..

If this does not sort it for you wait for the new pal code bios will be out very shortly it addreses alot of issues..

HP ProLiant iLO 2 Management Controller Driver for Windows Server 2008 1.12.0.0
14 Sep

>>>> now enjoy :)

This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33
marcus1234
Honored Contributor

Re: Warnings then hard reboot on DL380 G6

also specific to this server

under load expect reboots

but for now this is the solution
Reduced performance state is 0 seconds so It's not a error message.
If you don't want to receive this event then simply turn off its support in BIOS.
1. Enter BIOS by pressing F9 on POST
2. Navigate to "Power Management Options" => "Advanced Power Management Options" => "Minimum Processor Idle Power State"
3. Choose "No C-States


also ensure ilo firmware and management driver are both updated and server rebooted

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01802766〈=en&cc=us&taskId=101&prodSeriesId=3884113&prodTypeId=15351
HInt >>>>>>>>>>>
)



This is how we thank in the forum

http://forums11.itrc.hp.com/service/forums/helptips.do?#33