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Re: Warranty - lightning strike

 
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NJK-Work
Honored Contributor

тАО04-12-2010 10:06 AM

тАО04-12-2010 10:06 AM

Warranty - lightning strike

Does anyone know if the standard HP 3 year warranty covers a server that was "destroyed" from a lightning strike. Basically the server will not power up at all (and iLO is dead). I understand it is probably our fault for not properly protecting it (surge protector, etc.) - but I am wondering if HP would support it anyways.

Thanks
Nelson
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Torsten.
Acclaimed Contributor

тАО04-12-2010 10:37 AM

тАО04-12-2010 10:37 AM

Re: Warranty - lightning strike

IMHO the clear answer is no. Ask your insurance company.

Hope this helps!
Regards
Torsten.

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NJK-Work
Honored Contributor

тАО04-12-2010 11:24 AM

тАО04-12-2010 11:24 AM

Re: Warranty - lightning strike

Agreed - but I had to ask.

Thanks
Nelson
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WFHC-WI
Honored Contributor

тАО04-12-2010 12:16 PM

тАО04-12-2010 12:16 PM

Solution

Re: Warranty - lightning strike

hi Nelson,

page 3 of the standard limited warranty document here:
ftp://ftp.hp.com/pub/c-products/servers/warranty/392512_APD_GB.pdf

confirms that it does not cover damage as the result of an accident, other external causes, or improper site preparation.

Darn the fine print!
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NJK-Work
Honored Contributor

тАО04-12-2010 12:41 PM

тАО04-12-2010 12:41 PM

Re: Warranty - lightning strike

LOL. Thanks!

Nelson
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NJK-Work
Honored Contributor

тАО04-12-2010 12:42 PM

тАО04-12-2010 12:42 PM

Re: Warranty - lightning strike

Much to my chagrin, it is not supported.

Nelson
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