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01-04-2016 03:11 AM - edited 01-04-2016 07:59 AM
01-04-2016 03:11 AM - edited 01-04-2016 07:59 AM
What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
I'm getting the following error after a restart on my ProLiant DL380 Gen9:
Health Status: Configuration Required
- 335-HP RESTful API Error - RESTful API PUT request failed (HTTP Status Code = 405).
BIOS configuration resources may not be up-to-date.
Action: Restore Manufacturing Defaults in RBSU.
What does this mean?
And yes, I've performed a 'Restore manufacturing defaults' - no change.
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01-04-2016 11:54 AM
01-04-2016 11:54 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Try updating the system ROM and the iLO firmware
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01-05-2016 01:47 AM - edited 01-05-2016 01:49 AM
01-05-2016 01:47 AM - edited 01-05-2016 01:49 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Hi Jimmy,
I've updated both firmware but no change.
Product Name: ProLiant DL380 Gen9
Product ID: 752689-B21
System ROM: P89 v1.52 (11/10/2015)
System ROM Date: 11/10/2015
Backup System ROM: 07/20/2015
License Type: iLO 4 Advanced
iLO Firmware Version: 2.30 Aug 19 2015
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01-05-2016 05:56 AM
01-05-2016 05:56 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
One last suggestion would be to reset the system using mainainance switch 6. If this doesn't correct the error you need to open a support call with HPE.
power off, switch 6 on, power system on, system will POST and display a message system has been reset. power off, switch 6 off position.
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01-05-2016 07:41 AM
01-05-2016 07:41 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Hi Jimmy. I performed the steps you mentioned but still get the same error, so I'll log a ticket.
Many thanks for your help.
Andy.
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01-06-2016 02:26 AM
01-06-2016 02:26 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Hi Jimmy,
I contacted HPE Support and they sent me instructions on a workaround:
Please Refer to Page 40 : (Heading : 9 Troubleshooting) : http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=c04423967
I opted for solution 4 as it was far easier than the others:
Procedure 4 Resolution 4: Resetting the HP RESTful API using the iLO SSH CLI
- Open an SSH connection with iLO, log in using an account with administrator privileges.
- At the CLI prompt, execute the command oemhp_clearRESTAPIstate. Note that this command might take a few seconds to complete.
- Restart the server.
I did this and the POST error has now gone.
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01-06-2016 02:39 AM
01-06-2016 02:39 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Thanks for the update, I wasn't aware of that command. I wonder if removing power from the system, or resetting iLO through the web interface would also clear this error
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01-06-2016 04:58 AM
01-06-2016 04:58 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Believe me, I lost count of the number of times I removed the power! And yes, I did try the iLO reset too. At least it's all working now. I thought it was going to be a motherboard job.
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01-13-2017 10:35 AM
01-13-2017 10:35 AM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Had to update to both iLO4 2.50 and v2.30 of System ROM (9/13/2016) on my DL380Gen9 server to be able to successfully clear the POST Message#335 RESTful API Error using the iLO SSH CLI method shown here.
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08-21-2019 11:30 PM
08-21-2019 11:30 PM
Re: What does this mean? - RESTful error during POST on a ProLiant DL380 Gen9
Hi @AndyChips when performing the command oemhp_clearRESTAPIstate, is there any configuration or settings that is lost?
How do we back it up first to avoid manually configuring the server settings one by one?
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