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When running Smartupdate 8.4.0, getting "Failed to read key

 
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AmitG0223
Occasional Advisor

When running Smartupdate 8.4.0, getting "Failed to read key

I am attempting to run inventory on RHEL6 and when I run the command 

./smartupdate inventory --nodes localhost --baselines /mnt/packages/

smartupdate returns the following

Copying sum files to /var/tmp/localsum
Error: Cannot launch sum_service_x64 locally. Reason: Failed to read key. Please run cleancache and relaunch SUM. (Error: Failed to get key, run cleancache and relaunch SUM.)

I am unable to find a solution to the issue in google.  The sum execution log shows sum.8.4.0.failedreadingaeskey as the error code, also unable to find any solution to the error.

2 REPLIES 2
KBSingh
HPE Pro

Re: When running Smartupdate 8.4.0, getting "Failed to read key

Hi Amit

Thank you for posting your question on HPE Forum.
Please stop all HPSUM windows and make sure HPSUM service is not running.
Please brownse to /hp/swpackages, find cleancache executable file.
Run the file and then launch HPSUM again. It should work.

Thank you
KB
HPE


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AmitG0223
Occasional Advisor

Re: When running Smartupdate 8.4.0, getting "Failed to read key

Thank you for your response, I did try cleancache and i still get the error message