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Who do I talk to to get access to Service Packs/BIOS updates for DL 360e Gen8?

 
aenagy
Occasional Contributor

Who do I talk to to get access to Service Packs/BIOS updates for DL 360e Gen8?

I bought a couple of DL360e Gen8 servers off-lease and need to update the BIOS. BIOS updates require some sort of support agreement/warranty. What is the cheapest option and who do I talk to (in Canada). Before someone says "talk to your reseller", the reseller does not do this kind of thing.

Thanks.

2 REPLIES
PiterParker
Valued Contributor

Re: Who do I talk to to get access to Service Packs/BIOS updates for DL 360e Gen8?

Hi m8, 

 

Contact HPE server support line. Note Serial Number of your server and ask HPE to give you an access to SPP.

I hope it wi;ll help. 

Servers

Warranty and Out of Warranty Products:
1-844-806-3425
(Available 24/7/365 for most products)

Covered by Contract or Care Pack:
800-633-3600

 

https://www.hpe.com/ca/en/contact-hpe.html

 

Regards, 

Piotr

aenagy
Occasional Contributor

Re: Who do I talk to to get access to Service Packs/BIOS updates for DL 360e Gen8?

PiterParker

 I called the phone number in the link and the nice lady gave me another phone number to call. I will call them on Monday.
 
Thanks.