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X1400 G2 (DL320 G6 / BV855A) recover trouble

 
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Jo Peters
Occasional Contributor

X1400 G2 (DL320 G6 / BV855A) recover trouble

Hello,

I'm trying to recover an X1400 G2  /  BV855A.

I'd try the DVD comming with the machine and one I downloaded (NSS X1000/X3000 G2 System Recovery vSWX 2.00.0a DVD (5697-0647.iso) )

.

Same message :

"This system is not supported by this QuickRestore DVD."

Actions I did :

BIOS set to default

Smart Array Controller : Battery changed

Smart array controller : License code entered

Nothing changed.

Any idea ?

Thx in advance for any help !
Regards

Jo

4 REPLIES
Johan Guldmyr
Honored Contributor
Solution

Re: X1400 G2 (DL320 G6 / BV855A) recover trouble

Hey, check the BIOS again and see the product ID/ serial number or those fields. They need to be set for this to work.

As far as I can tell you got the correct DVD from software.hp.com.
Jo Peters
Occasional Contributor

Re: X1400 G2 (DL320 G6 / BV855A) recover trouble

Thanks a lot !

The BIOS missed the S/N !

It's running now !

Regards

Jo

Johan Guldmyr
Honored Contributor

Re: X1400 G2 (DL320 G6 / BV855A) recover trouble

Cool =)
Don't forget to give kudos and mark thread as solved when it's solved.

Kkaushal
Occasional Visitor

Re: X1400 G2 (DL320 G6 / BV855A) recover trouble

Thanks Johan,

 

Your solution worked for me on HP 1440 StoreEasy. I was getting the same error and found the BIOS didn't have p/n: & s/n. I filled the fields and it worked like a charm.