a hardware problem with HP Proliant Servers with E200 SmartArray controller

[Gogarty Daniela]

Hi there,

Recently I have read that HP Proliant Servers with E200 SmartArray controller hosting MS Exchange due to a hardware problem with the E200 card cause MS Exchange to crash.

Do you have more information on this? Would be grateful for your answer.

[dms_1]

Hi,

there are some known issues with the E200 performance.

I suggest you to:

- update storport driver: http://support.microsoft.com/kb/932755/

-update the firmware of the SAS-harddisks:
"Edited to comply with ITRC Guidelines!"
"Note! Posting of a Restricted Internal Document is an offense that could result in steps being taken"
Regards

[James ~ Happy Dude]

Hello Gogarty,
There can be various reasons for the crash;
I don't think its a "KNOWN ISSUE" or a "COMMON ISSUE"

As pointed out by DMS, there are a couple of E200 known issues.

Thanks.

Hello DMS,
Please restrain from posting IQ or SAW links in forums. Its only mean for INTERNAL USE;
Also, Posting the contents of "HP RESTRICTED" Documents on web is a violation. Link has been requested to be removed.

:)
Regards.

[Patrick Terlisten]

Hello,

check you HDD Firmware:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01186030

You should check the controller firmware and the version of the storport driver.

Hope this helps.

Best regards,
Patrick

[Mi6t0]

Happy Dude, we all understood that you are "internal", you mentioned it a lot of times...

Do the following to fix the problem:

1. update e200 fw to 1.72
2. update the storport as dms told you
3. update the HDDs (as dms adviced)
4. make sure you install the sas/sata drivers for e200, actual version is 6.10.x.x

This should fix the problem.

[James ~ Happy Dude]

mit60,
Comments from ITRC MODERATOR in dms post

" "Edited to comply with ITRC Guidelines!"
"Note! Posting of a Restricted Internal Document is an offense that could result in steps being taken" "

As a responsible contributor to ITRC & HP, I will repeat this to anyone who does not comply with ITRC guidelines... as many times as it needs. Y do u take offense ? Peace.

;-) Cheers !

[KarloChacon]

hi

I've seen here a lot of issue ML350 G5 e200 controller

but specifically e200 and Exchange mm I don't think so

are you having issues or?

regards

[Mi6t0]

I just sure that dms didn't mean to say something bad for the company... If it was so - he wouldn't be a forum member helping potential customers. Don't handle my post as offence - I was wondered why a small thing is being so rudely commented by you... Anyway...


About the problems - I want to say 2 additional things.

1. it is NOT a hardware problem (what the title says)
2. e200 and exchange is a bad idea, as Karlo said. But it should work without freezes after the updates.

Regards,

[James ~ Happy Dude]

Oh my ! Y shud I be rude.. man ? no way ! My apologies if i sounded so !!

Gogarty.... any updates ?? sorry for going offtrack !

Regards.

[Gogarty Daniela]

Thanks for the recommendations. The story is: our HQ IT Help desk recommended replacing E200 SmartArray with P400i card if one has Exchange 2003 installed on the server, because apparently the E200 causes Exchange to crash - no reason stated.

Before we spend money on the upgrade I need more information, which I was hoping to get here.
Anything that says: no it is not like that or yes it is like that would be good.