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a hardware problem with HP Proliant Servers with E200 SmartArray controller

Gogarty Daniela
Occasional Visitor

a hardware problem with HP Proliant Servers with E200 SmartArray controller

Hi there,

Recently I have read that HP Proliant Servers with E200 SmartArray controller hosting MS Exchange due to a hardware problem with the E200 card cause MS Exchange to crash.

Do you have more information on this? Would be grateful for your answer.
11 REPLIES
dms_1
Trusted Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Hi,

there are some known issues with the E200 performance.

I suggest you to:

- update storport driver: http://support.microsoft.com/kb/932755/

-update the firmware of the SAS-harddisks:
"Edited to comply with ITRC Guidelines!"
"Note! Posting of a Restricted Internal Document is an offense that could result in steps being taken"
Regards
James ~ Happy Dude
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Hello Gogarty,
There can be various reasons for the crash;
I don't think its a "KNOWN ISSUE" or a "COMMON ISSUE"

As pointed out by DMS, there are a couple of E200 known issues.

Thanks.

Hello DMS,
Please restrain from posting IQ or SAW links in forums. Its only mean for INTERNAL USE;
Also, Posting the contents of "HP RESTRICTED" Documents on web is a violation. Link has been requested to be removed.

:)
Regards.
Patrick Terlisten
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Hello,

check you HDD Firmware:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01186030

You should check the controller firmware and the version of the storport driver.

Hope this helps.

Best regards,
Patrick
Best regards,
Patrick
Mi6t0
Trusted Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Happy Dude, we all understood that you are "internal", you mentioned it a lot of times...

Do the following to fix the problem:

1. update e200 fw to 1.72
2. update the storport as dms told you
3. update the HDDs (as dms adviced)
4. make sure you install the sas/sata drivers for e200, actual version is 6.10.x.x

This should fix the problem.


James ~ Happy Dude
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

mit60,
Comments from ITRC MODERATOR in dms post

" "Edited to comply with ITRC Guidelines!"
"Note! Posting of a Restricted Internal Document is an offense that could result in steps being taken" "

As a responsible contributor to ITRC & HP, I will repeat this to anyone who does not comply with ITRC guidelines... as many times as it needs. Y do u take offense ? Peace.

;-) Cheers !
KarloChacon
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

hi

I've seen here a lot of issue ML350 G5 e200 controller

but specifically e200 and Exchange mm I don't think so

are you having issues or?

regards
Didn't your momma teach you to say thanks!
Mi6t0
Trusted Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

I just sure that dms didn't mean to say something bad for the company... If it was so - he wouldn't be a forum member helping potential customers. Don't handle my post as offence - I was wondered why a small thing is being so rudely commented by you... Anyway...


About the problems - I want to say 2 additional things.

1. it is NOT a hardware problem (what the title says)
2. e200 and exchange is a bad idea, as Karlo said. But it should work without freezes after the updates.

Regards,
James ~ Happy Dude
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Oh my ! Y shud I be rude.. man ? no way ! My apologies if i sounded so !!

Gogarty.... any updates ?? sorry for going offtrack !

Regards.
Gogarty Daniela
Occasional Visitor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

Thanks for the recommendations. The story is: our HQ IT Help desk recommended replacing E200 SmartArray with P400i card if one has Exchange 2003 installed on the server, because apparently the E200 causes Exchange to crash - no reason stated.

Before we spend money on the upgrade I need more information, which I was hoping to get here.
Anything that says: no it is not like that or yes it is like that would be good.


James ~ Happy Dude
Honored Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

E200 causes Exchange to crash -- No, Its not like that !!!

Regards.
Mi6t0
Trusted Contributor

Re: a hardware problem with HP Proliant Servers with E200 SmartArray controller

It's not the E200. Like almost all here mentioned, it should be the storport driver. The problem is sometimes seen with p400 as well.