blue screen trap

[adrian woodrup]

can any body help?
i am getting a "Blue Screen Trap (bugcheck, STOP: 0x00000076 (0x00000000, 0x86e79b20, 0x00000010, 0x00000000))" error on my ml530 g3 server, this server has win 2k and citrix xp fr3 installed on it. it seems to happen when i have problems with the spooler service, i have run the spooler clean tool in the win 2003 resource kit to no avail.

has anybody any ideas?
thank you,

[Antonio Luiz de Oliveir]

Hi, does the system log anything about the error? Do you have the Compaq IMLV installed? Is there any hadware error logged there?

Junior

[adrian woodrup]

i have check the server using insight and all the hardware is reporting ok, there arn't any error is the system log apart from the usuall citrix errors

aidy

[Antonio Luiz de Oliveir]

did you install the latest support pack and rompaq available?

[adrian woodrup]

yes i have installed latest rom, i cant install the sp4 as it will not work with citrix

[Antonio Luiz de Oliveir]

You mentioned spooler errors. Did you have a spooler error logged and after the system hangs?

[adrian woodrup]

there are 11 service control manager errors in the sys log just before it blue screens they are:

event id 7023
the spooler service terminated with the following error:
the access code is invalid

cheers

[Antonio Luiz de Oliveir]

well, I found this information about the error on a forum:

Service: Spooler, Error: â The access code is invalidâ .
This event can occur when attempting to start the Print Spooler service through a Terminal Service or a Citrix connection. On the actual console, run â net start spoolerâ in a command window instea

[kris rombauts · Accepted solution]

Hello Adrian,

check the following article and if applicable pls update your Insight Management Agents to the last revision 7.10

http://support.microsoft.com/default.aspx?scid=kb;en-us;832211

Latest agents 7.10 for Proliant ML350 G3 are here:

http://h18023.www1.hp.com/support/files/server/us/locate/20_4678.html

HTH

Kris