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blue screen trap

 
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adrian woodrup
Occasional Visitor

blue screen trap

can any body help?
i am getting a "Blue Screen Trap (bugcheck, STOP: 0x00000076 (0x00000000, 0x86e79b20, 0x00000010, 0x00000000))" error on my ml530 g3 server, this server has win 2k and citrix xp fr3 installed on it. it seems to happen when i have problems with the spooler service, i have run the spooler clean tool in the win 2003 resource kit to no avail.

has anybody any ideas?
thank you,
8 REPLIES
Antonio Luiz de Oliveir
Frequent Advisor

Re: blue screen trap

Hi, does the system log anything about the error? Do you have the Compaq IMLV installed? Is there any hadware error logged there?

Junior
adrian woodrup
Occasional Visitor

Re: blue screen trap

i have check the server using insight and all the hardware is reporting ok, there arn't any error is the system log apart from the usuall citrix errors

aidy
Antonio Luiz de Oliveir
Frequent Advisor

Re: blue screen trap

did you install the latest support pack and rompaq available?
adrian woodrup
Occasional Visitor

Re: blue screen trap

yes i have installed latest rom, i cant install the sp4 as it will not work with citrix
Antonio Luiz de Oliveir
Frequent Advisor

Re: blue screen trap

You mentioned spooler errors. Did you have a spooler error logged and after the system hangs?
adrian woodrup
Occasional Visitor

Re: blue screen trap

there are 11 service control manager errors in the sys log just before it blue screens they are:

event id 7023
the spooler service terminated with the following error:
the access code is invalid

cheers
Antonio Luiz de Oliveir
Frequent Advisor

Re: blue screen trap

well, I found this information about the error on a forum:

Service: Spooler, Error: â The access code is invalidâ .
This event can occur when attempting to start the Print Spooler service through a Terminal Service or a Citrix connection. On the actual console, run â net start spoolerâ in a command window instea
kris rombauts
Honored Contributor
Solution

Re: blue screen trap

Hello Adrian,

check the following article and if applicable pls update your Insight Management Agents to the last revision 7.10

http://support.microsoft.com/default.aspx?scid=kb;en-us;832211

Latest agents 7.10 for Proliant ML350 G3 are here:

http://h18023.www1.hp.com/support/files/server/us/locate/20_4678.html

HTH

Kris