ProLiant Servers (ML,DL,SL)

cache is disabled in Smart Array P212 (DL180 G6) because of battery

 
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marya_admins
Advisor

cache is disabled in Smart Array P212 (DL180 G6) because of battery

hi
after replacing battery (pn 460499-001 sn 462976-001) in two servers i got error
1. in SSA of DL180 G6 with Smart Array P212:
"The cache for Smart Array P212 in Embedded Slot is disabled because one or more attached batteries are not supported by the currently running firmware."

2. in ACU of DL180 G6 with Smart Array P212:
"The cache for Smart Array P212 in Slot 1 is disabled because one or more attached batteries are not supported by the currently running firmware."

can anyone help?
thanks in advanced

2 REPLIES 2
Srinath_Raju
HPE Pro
Solution

Re: cache is disabled in Smart Array P212 (DL180 G6) because of battery

Hi Marya,

 Please ensure that the Cache, Battery/Capacitor and cable is properly seated. Make sure the contacts are strong. Clean the cache tray to ensure the contact surface are not corroded. - Please review the ADU Report > Consolidated Error Report and check whether the Cache is temporarily or permanently disabled. A Permanently disabled message indicates Cache Failure. - Battery / Capacitor is selected based on the type of Cache Module populated on the server.  Reflash the controller firmware once again and check.

- The Cache could be disabled as Battery may not be charged completely.

Regards

Sr

I am a HPE Employee

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marya_admins
Advisor

Re: cache is disabled in Smart Array P212 (DL180 G6) because of battery

sorry for long delay and thank`s for th answer
"Reflash the controller firmware once again and check." - this help's me
i have another server dl 180 g6, this same problem
in adr: "The cache is permanently disabled."
reflash on the same version 6.64 didn't help
in ssa two error
772. Smart Array P212 in Embedded Slot has one or more cache module batteries/capacitors that are recharging. Caching operations such as Expansion, Extension, and Migration are temporarily suspended until the batteries/capacitors are fully charged. Caching operations will automatically resume when charging is complete.
792 The cache for Smart Array P212 in Embedded Slot is disabled because one or more attached batteries are not supported by the currently running firmware.
any ideas?