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cluster problems

pttsus
Occasional Visitor

cluster problems

We have a DL 760 cluster box(active/passive), 8 way proc with 8GB RAM running SQL server. I was on the active node and browsing through the explorer and all of a sudden the server froze, sql died. there was no auto fail-over of sql server.
I have a memory dump for this and the dump is pointing to a possible problem. I open windbg and the dump points to a bugcheck analysis pointing to problems caused by : i8042prt.sys.

I do not have symbol files for the above said and i am unable to trouble shoot the problem. For sure the problem started with me browsing throught the explorer and using mouse clicks.

Please help.

1 REPLY
Claude Boileau
Valued Contributor

Re: cluster problems

Hi

Check the following URL you might find your solutions:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q303191&gssnb=1
you might want to try the following:
I8042PRT.EXE
To install this file, you must follow all steps below:
In the C:\WINNT\SYSTEM32\DRIVERS Directory, rename the file I8042PRT.SYS to I8042PRT.BAK.
Copy the file I8042PRT.EXE to the C:\WINNT\SYSTEM32\DRIVERS Directory, and execute the program.
Once this is complete, Shut Down and Restart Windows NT.
Your keyboard should now perform properly

regards