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could not be authenticated as a genuine HP drive

 
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marya_admins
Advisor

could not be authenticated as a genuine HP drive

hi

we have ProLiant DL380p Gen8 with 24 disk connected to P420i (firmware version 8.32)

smart storage administrator gives five warnings:
"600 GB SAS HDD at Port 2I : Box 1 : Bay XX could not be authenticated as a genuine HPE drive. The Smart RAID/HBA controller will not control the LEDs to this drive"
ilo4: Status  Degraded (Not authenticated)

this warning on disks:
Model EG0600FCVBK Firmware Version HPD2
Model EG0600FBVFP Firmware Version HPDE

BUT there is model EG0600FBVFP with Firmware Version HPDE with status OK (see attach)

can anyone helps? how make disks status OK?

15 REPLIES 15
krasinka1409
Respected Contributor

Re: could not be authenticated as a genuine HP drive

Hello, 

 

the issue is most probably NOT related to the Hard Drive itself. 

Is there an Expander Card installed in the server ? 

Thank you
I am an HPE Employee
marya_admins
Advisor

Re: could not be authenticated as a genuine HP drive

yes, there is

we have p420i raid-controller with 2 ports (13 hdd on port 1internal and 11 hdd on Port 2 internal

all five hdd with warning is connected to port 2 internal

HPE gen8 server backplane expander firmware version is 3.30

krasinka1409
Respected Contributor

Re: could not be authenticated as a genuine HP drive

Hello, 

 

actually I was asking for the 12GB SAS Expander Card. 

Is must be installed, otherwise the p420i Controller would not support all of these drives. 

 

Try following:

 

- update p420i controller FW

- update sas expander card fW (https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_4357c67dda42426fbc234c37ed#tab-history) 

after both updates, shut down the server and re-connect sas cable from the controller/backplane/sas expander 

 

Connect cables again, start the server and check. 

 

 

Thank you
I am an HPE Employee
marya_admins
Advisor

Re: could not be authenticated as a genuine HP drive

"- update p420i controller FW"

the current version is 8.32  Nov 02 2017
i can`t find more newer version.

 

"- update sas expander card fW (https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_4357c67dda42426fbc234c37ed#tab-history) "

error appears while installation:
The software will not be installed on this system because the required hardware is not present in the system or the software/firmware doesn't apply to this system.
 

krasinka1409
Respected Contributor

Re: could not be authenticated as a genuine HP drive

Hello, 

 

seems that there is no expander installed. Please specify "13 hdd on port 1internal and 11 hdd on Port 2 internal

all five hdd with warning is connected to port 2 internal" .

 

How many drives are there overall ? 

 

If the FW Update and re-ceonnect of the cables do not help, you may contact the HPE Support (id server has an active coverage) for replacement of the HDD and/or controller. 

Thank you
I am an HPE Employee
marya_admins
Advisor

Re: could not be authenticated as a genuine HP drive



hi

"How many drives are there overall ? "
24 HDD

marya_admins
Advisor

Re: could not be authenticated as a genuine HP drive

"If the FW Update and re-ceonnect of the cables do not help..."

no, this is don't help.

i found this:
https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/P420i-firmware-8-0-could-not-be-authenticated-as-a-genuine-HP/td-p/6922425

should i downgrade of SmartArray Firmware to 7.02(B)?

krasinka1409
Respected Contributor

Re: could not be authenticated as a genuine HP drive

Hi @marya_admins

 

the p420 Controller support up to 8 HDDs (4 on each port) and I am wondering what your configuration exactly ist, There must be an expander installed or an additional Controller. 

Actully as an HPE Support Engineer I got many cases with same issue and we solved it by different actions

- sometime re-connecting the cables solved it

- or controller upgrade or downgrade

- expander card update 

- HDD FW update 

- HDD replacements or even Controller replacements 

 

You may try downgrading your controller to the mentioned version. Do you have access to the iLO ? Please share an AHS Report (iLO--> System Information--> Active Health System Log) Reduce the time stamp to the last 24 hours (instead 7 days by default) in order to get a smaller file. 

 

 

Do you have acces to the i

Thank you
I am an HPE Employee
marya_admins
Advisor

Re: could not be authenticated as a genuine HP drive

controller is integrated - p420i
two sas cables is connected to two ports on motherboard on one side and to front panel cage (most likely with integrated sas expander ) on other side (see 2.jpg in attach)