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cpqissm error ID 9 in event viewer

 
jon_192
Occasional Contributor

cpqissm error ID 9 in event viewer

I have a proliant DL580 with 2 SA5300 controllers and 2 4354 drive enclosures. It's our company's Outlook server.

The day before yesterday the System event log started filling up with this error [which I put at the bottom of this message]. I called in and I was told that this is a driver issue, but that does not make a lot of sense to me because this server has been chugging along with out this error for months, and we did not change any drivers.

Does anyone have any idea what it means or what conditions cause the error?

Event Type: Error
Event Source: cpqcissm
Event Category: None
Event ID: 9
Date: 10/3/2003
Time: 8:35:09 AM
User: N/A
Computer: TALCHIEXCH02
Description:
The device, \Device\Scsi\cpqcissm2, did not respond within the timeout period.
7 REPLIES
Bradley King
Advisor

Re: cpqissm error ID 9 in event viewer

This could well be that one of the smart array controllers has a fault, or try updating the drivers to the most recent versions. Also check all of the scsi connections as they could be causing the error, which is a scsi timeout type error. Look at the compaq integrated management log viewer to see if you have any scsi related errors.
Carl Steers
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

Jon,

I am receiving the same error. What was the outcome of this problem?

I am receiving this error ocassionally on a ProLiant DL360 G3 with an attached SAN but can find no other problems.
Arek Terlikowski
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

I'm facing same issue on ProLiant DL380 G4 with 6400 array controller.
Firmware and drivers are latest, but problem persists.
Any idea how to solve this?
jandersonsbstone.com
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

I am getting exactly the same error message on a Proliant DL580 with two MSA Storage Arrays. The error has appeared a few times in the last year and a half. But now it is occurring more frequently. And today it occurred 20 times in half an hour during the backup of a large SQL database.
jandersonsbstone.com
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

I found a solution for this error on my DL580-G2 server running Windows Server 2003, with two MSA arrays.
1. Applied Microsoft Patch 883646
2. Installed HP Support Pack 7.51
3. Upgraded the Smart Array 6404 firmware to version 2.68a
4. Installed the new 6404 cpqcissm driver - version 5.70.0.32
Now a 19gig database backup which took 30 minutes, and gave the "Event ID: 9 -- cpqcissm" errors, backs up in 6 minutes. And the errors have stopped.
Systems Network Group
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

Hi!
I have the same error on a DL380G4 with one additional SA6402/128 (with 512MB cache upgrade) an Windows 2003 R2 Standard (incl. SP1, which includes the mentioned patch) but my colleague already has installed version 5.72.0.32B of the controller driver and the actual firmware (2.68A).
Additional there is the following warning in windows eventlog:
"SCSI bus fault occurred on Storage Box box 0, , Port 0 of Array Controller in slot 1.
This may result in a "downshift" in transfer rate for one or more hard drives on the bus."
Has somebody the (still) same problem?
thank you!
Clemens
kavitha_rajesh
Occasional Visitor

Re: cpqissm error ID 9 in event viewer

hi,

Issue:

"SCSI bus fault occurred on Storage Box box 0, , Port 0 of Array Controller in slot 1. This may result in a "downshift" in transfer rate for one or more hard drives on the bus"

Solution: You might have put disk with different speeds (ex: SCSI drive with ultra320 and wide ultra2 scsi etc)..

If the disk speeds are differnt you will get a "downshift" Error.