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dl580 g2 hangs

ross montejano
Occasional Visitor

dl580 g2 hangs

server hangs every night. get the following message in event log :
SNMP TRAP: 6027 in CPQHLTH.MIB

saw the thread about a firmware update fixing the G3. Is there a similar update for the G2? If so does someone know of a link?
3 REPLIES
Oleg Koroz
Honored Contributor

Re: dl580 g2 hangs

SNMP TRAP: 6027 in CPQHLTH.MIB
Just informational
Troubleshooting can take different route - you need to drop more details
What entry you have prior or if there anything in IML?
Run some diagnostics from SS CD 7.xx
Or Online Windows diagnostic
Array diagnostic
Network diagnostic, Patches from Microsoft


If you suspect that Server missing Updates here is latest stuff, good also for G2

http://h18023.www1.hp.com/support/files/server/us/index.html

http://h18023.www1.hp.com/support/files/server/us/download/23331.html

http://h18023.www1.hp.com/support/files/server/us/download/23318.html
ross montejano
Occasional Visitor

Re: dl580 g2 hangs

Am seeing the following errors in event log

POST ERROR: 1792- DriveArray reports valid data in Array Accelerator

POST ERROR: 1787- DriveArray operating in interim recovery mode

ASR detected by System ROM

The Device, \Device\SCSI\CPQISSM1, did not respond within the timeout period

It is strange that the OS seems to be locking up but the server itself responds to pings. All the updates look good. Really need to find a solution
Samira Samarasekera
Occasional Visitor

Re: dl580 g2 hangs

Hello Ross,

I would would first start by updating the server.

Run the latest Firmware Maintenance CD and the latest Proliant Support Pack.

http://h18023.www1.hp.com/support/files/server/us/download/23331.html

http://h18023.www1.hp.com/support/files/server/us/SmartStartinfo740.html

As a short term work around, look at the Services that are running and stop those that deal with HP Management Agents.

Hope this helps,
Samira