drive array controller failure (slot 0)

nasprok · ‎02-08-2018

Several days ago, I replaced the internal battery of the BBWC for the Smart Array P410i controller since I was getting messages in the log of the insight agent that the previous battery was depleted.

Error Code: capacitor-based cache module capacitor failed to charge

After the replacement, the server (HP DL360 G7) booted, and still works, just fine but ever since although the HP System Management reports that the overall system health is OK, every 14-20 hours I get in the Intergraded management log the following msg

I' m guessing that the problem is with the BBWC module but did any of you seen anything like this before? Can I just ignore the message since the system health is OK? Any suggestions?

Erdogan Temur · ‎02-09-2018

Hi @nasprok

Upgrading the firmware of HP Smart Array P410i controller to 6.60 (or higher) resolve the issue. if problem persist, replace the cache module.

Kind Regards,
Erdogan.
I am HPE Employee

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nasprok · ‎02-09-2018

Thank you very much for your suggestion and fast reply. So, is it a known issue?

I will try to upgrade the firmware as soon as possible. This server is in production so it is really hard to schedule down time for the update. That's the reason I asked if I can ignore the message, at least for a while. Is it possibe to guide me to the documentation and firmware download page?

Is it the following?

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_00b8fc2277334ff486e0034ec6

Thanks again!

Erdogan Temur · ‎02-09-2018

Hi @nasprok

Installation steps as follows..

Reboot Requirement:
Reboot is required after installation for updates to take effect and hardware stability to be maintained.

Installation:
To update firmware from Windows operating system on target server:

Place the Smart Component in a temporary directory.
Double-click on the Smart Component.
Follow the directions given by the Smart Component.
Reboot your system if you would like the update to take effect immediately.

To use HP Smart Update Manager from the HP Service Pack for ProLiant :

Place the desired firmware to be updated in the directory, \SPP20xxxxx\hp\swpackages
Locate Start.html which is found in the root of the ISO
Open the html file in a supported browser
Follow the instructions on the screen

Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.