cancel
Showing results for 
Search instead for 
Did you mean: 

event id: 11

 
fadillah
Occasional Contributor

event id: 11

The event viewer has been logging the following error: Event ID: 11 Source: disc Desc: The driver detected a controller error on \Device\harddisk1 How can I verify whether or not I have a controller problem? If it is not a controller problem, what else could it be? Thanks! fad
3 REPLIES
JohnWRuffo
Honored Contributor

Re: event id: 11

Fadillah:

Event ID: 11 can be a driver problem or that a problem really does exits on Hard Disk 1.
You should update the controller drivers loaded on the server before determining if there is a hardware problem.

What Model and generation server do you have? (i.e., ML370 G1)
What Array Controller do you have installed, if any? (i.e., SmartArray 532)
What O/S are you running (i.e., Win NT, Win2K, etc...)?

Let me know and I can point you to the drivers to update with.
-john

Alternatively, you can run some extensive diagnostics on the drives from here:
http://h18023.www1.hp.com/support/files/server/us/download/14434.html
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
fadillah
Occasional Contributor

Re: event id: 11

HI Ruffo,

Thank's a lot for you quick response, i have server ML 530 G2 with O/S Windows 2003 and smartarray 6402, i has update firmware and driver smartarray 6402 but the problem still occured.

JohnWRuffo
Honored Contributor

Re: event id: 11

Fadillah:

Are you running the latest ProLiant Support Pack (PSP)?
http://h18000.www1.hp.com/support/files/server/us/download/19614.html
This package will install all the drivers and software you need.

If this problem persist, you very well may have a drive going bad.
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt