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hp DL380 G6 no drives detected

 
Tapiwa Jeka
Occasional Contributor

hp DL380 G6 no drives detected

Hie

I need to install windows server 2008 enterprise on a new HP Priliant DL380 G6 server. I am facing a problem that the system cannot detect any drives during installation and i am not able to proceed. i have booted the server with the smartstart cd but the ACD utility cannot detect any configurable drives. can you help please. Many thanks in advance
5 REPLIES
WFHC-WI
Honored Contributor

Re: hp DL380 G6 no drives detected

First check whether the drives, the drive interface board, and the array controller are all securely connected.
Tapiwa Jeka
Occasional Contributor

Re: hp DL380 G6 no drives detected

i have ensured that the drives, the drive interface board, and the array controller are all securely connected, but still the system cannot detect drives. on booting , when initialising the smart array 410i on slot 0, there is a message that slot 0 is not configured and then says no drives detected.

Re: hp DL380 G6 no drives detected

Hi,

Press F9 during boot, RBSU > Boot controller order in the smart array P410i controller is first set.

check the connection hard drive backplane.

Regards.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
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Tapiwa Jeka
Occasional Contributor

Re: hp DL380 G6 no drives detected

Hi,

>Press F9 during boot, RBSU > Boot controller order in the smart array P410i controller is first set.

i have done this and i have checked the harddrive backplane as well, the connections look ok. still the same problem is persistent.

where could be the problem?

Re: hp DL380 G6 no drives detected

mainboard or hard drive backplane a problem.
establish contact with hp.
Kind Regards,
Erdogan.
I am HPE Employee

If this helps you with your issue, please click the thumb to register a Kudo.
If it resolves the issue, please consider marking it as an Accepted Solution.
The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.