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hp ProLiant DL380 gen9 unable reboots continiously

 
Claidy
Occasional Contributor

hp ProLiant DL380 gen9 unable reboots continiously

i'm working on a hp ProLiant DL380 gen9  server.

Ther server is rebboting continiously.

fist of all, the server displyed to screen that DIMMs was missing.

I inserted 2 DIMM of 16gb each. But the server stil reboot itself. Nothing on the screen.

I tried DIMM one by one and strat the server: same status, i mean nothong ton screen and the server reboot continiously.

 

I need help please

2 REPLIES 2
McCoy
HPE Pro

Re: hp ProLiant DL380 gen9 unable reboots continiously

Hello,

To begin with the troublshooting first check the Dl380 Gen9 server LED indicator to determine the possible fault.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04441606

Power fault LEDs

Subsystem                                     LED behavior
System board    -                             1 flash
Processor          -                             2 flashes
Memory             -                             3 flashes
Riser board PCIe slots -                  4 flashes
FlexibleLOM                                    5 flashes
Smart Arraycontroller/Smart SAS HBA controller - 6 flashes
System board PCIe slots -              7 flashes
Power backplane or storage backplane  - 8 flashes
Power supply                                - 9 flashes

 

2 . Login to the  ILO management port and check system health status and the intergrated management log.

3. Check powering on Server with Miniumum hardware configuration.

If the issue has been identified with any of the failed component then open case with HPE support for further investigation.

home page:  https://www.hpe.com/us/en/contact-hpe.html

Hope the shared information is usefull  to isolate the issue.

If you feel this was helpful please click the KUDOS! Thumbs below!

 

I am an HPE employee
Claidy
Occasional Contributor

Re: hp ProLiant DL380 gen9 unable reboots continiously

hello McCoy,

thank you for your prompt reaction.

1st- the Power fault LED is flashing continiously after each reboot. Noway to count the number of flashing.

2nd- Power suplies are good. I tested them on another working server (same model of server)

3-I tested topower on the server with minimum hardware config: sme status.

4- the Power backplane or storage backplane is emebded to the system board. if it is faulty, I think we gonna replace all the systeme board.

I'l comme back to you once tested again.

 

Once more thank you