hp array configuration utility not working

[chongkan]

Check the firewall..

[KarloChacon]

well

SNMP

that is important to have SMHP working
SNMP is a Windows Service I suppose you have it installed

check the attached file

that's what I mean when I say SNMP is configured?

regards

[chongkan]

Using Add/Remove Programs, uninstall the Systems Management Homepage, Version Control Agent, IM Agents, & SNMP. Before having a customer remove SNMP from their system, ensure that they have Microsoft media available (i.e., their Operating System CD) so that they can reinstall it... Then re-add SNMP, modifying properties (in Services) to add a public & private strings with read/write permissions. Next either install IM Agents then the SMHP, *OR* install PSP (which accomplishes both).

Ports 161 and 162 are the SNMP ports..

[chongkan]

SNMP = Simple Network Management Protocol, SMHP uses the SNMP service in order to comunicate with the agents..

If the Service has been disable by the Exchange 2007 Rollup or a firewall is blocking ports 161 and 162 the SMHP will start but will populate nothing since it cannot retrieve the info from the agents..

[KarloChacon]

mmm

"You use Microsoft Update to apply Update Rollup 4 for Exchange 2007. Or, you apply the update rollup in silent mode. When you do this, certain services in Exchange Server 2007 are stopped and are disabled.
"

I have not read that carefully... cool to know if Exchange stopped SNMP Service.... which should be running not stopped or disable in order to have SMHP working

......

[john salow]

I used windows update to install the rollup. One of the servers is an edge server which is outside the firewall so ports are not an issue. Even behind the ISA firewall it is not a problem because there are 10 other servers both 32bit and 64bit without exchange that continue to work. The SNMP service is running. I am virtually a 100% certain if you read carefully that the only possible issue is exchange 2007 rollup.

[john salow]

I don't understand how to add a public and private string?:
Then re-add SNMP, modifying properties (in Services) to add a public & private strings with read/write permissions.

[KarloChacon]

did you see my attached file???

Open SNMP
- Trap Tab
-> Community name: public
---> Add List
-> Trap Destinations
---> 127.0.0.1 Add
---> localhost Add

-> Community name: private
---> Add List
-> Trap Destinations
---> 127.0.0.1
-----> Add
---> localhost
-----> Add

-------Security Tab
-> Add
---> Select READ WRITE
-----> public

-> Add
---> Select READ WRITE
-----> private

mmm I hope this can help

regards

[john salow]

sorry I missed the attachment. THAT WAS THE ANSWER. THANKS SO MUCH!

[KarloChacon]

that's great

cool and thanks for the points