hp dl380 + D2700 Cache Module Status Degraded, POST Error: 1805-Slot X Drive Array

[EdwardWang]

We have a DL380 Server running well. now we need to add D2700 StorageWorks. we insert the P822 into the slot 1 in the server. After connected system can recoganize all disks in D2700. this is good.

while in the iLO interface, we can see the controller in slot 1, there is an alert:  Cache Module Status  Degraded 

in the integrated Management log, we can see

"POST Error: 1805-Slot X Drive Array - Cache Module Super-Cap is not installed; IMPORTANT: Unsupported Configuration: Cache Module cache functionality is limited. Action: Install the Super-Cap to remove these limitations."

I attached the quottion items of the D2700 . and the error pictures.

StorageWorks D2700 Enclosure
Redundant power supplies and fan modules
Rack mounting hardware kit
Two PDU interconnect cords (IEC to IEC cables)
Smart Array P822/2GB FBWC 2-ports INT/4-ports Ext SAS Controller
2M mini-SAS Cable
1.2TB 6G 10K RPM 2.5" DP, SAS Hard Drive - Enterprise

I do appreciate anyone can advice the error cause and the solution? thank you in advance!

[Torsten.]

Do you have the super cap installed or not?

[EdwardWang]

thanks for your quick reply.

the server is a remote server and I am not sure the Super Cap exactly is. from google I learn it should be like some modlue with a battery... or something.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c02231971

http://www.intel.com/support/motherboards/server/sb/CS-032696.htm

questinns are that:

1. is Super-cap a by default part of the items in the quotation of D2700, which I list in the first post?

2. or it should connect to Dl380, controller...?

3. or where I can check with, saying not connected?

thank you again!

[Torsten. · Accepted solution]

Have a look at the quickspec. The picture is showing the controller and the super cap.

You should check if it is connected.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04111513

[Sbrown]

The super-cap would have to be unplugged (or never installed) since P822 always comes with super-cap module! It is possible to not plug it in or bump it loose I suppose!

[EdwardWang]

thank you Torsten and Sbrown !!!

your suggestion did help us! finally the problem is fixed.