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04-23-2021 06:10 AM
04-23-2021 06:10 AM
Hi all,
I am trying to update DL360 GEN10 Server by using iLO Amplifier v1.81 with Gen10 Service Pack for ProLiant ver 2021.04.0. The job completes with an exepcion, in the log I see following message:
iLO Repository Offline Update job failed because Virtual Media mount failed. Media might be already mounted. Eject it and try again later
I checked the Virtual media and do not see any mounted medias there. Also, I see that most part of the components were successfully upgrdaed except NICs and SMAR Array Controller.
I appreciate any assistance to fix the issue, please let me know if you need any further details.
Regards,
Andrii
Solved! Go to Solution.
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04-23-2021 06:32 AM
04-23-2021 06:32 AM
Re: iLO Amplifier - The job has been failed with an exception.
Hi,
NOTE: HPE recommends unmounting virtual media in servers before triggering the SPP update using iLO amplifier pack.
Please refer to these articles for more information.
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=emr_na-a00090572en_us
https://support.hpe.com/hpesc/public/docDisplay?docId=a00101384en_us&docLocale=en_US
Thank You!
https://support.hpe.com/hpesc/public/home
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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04-23-2021 07:38 AM - edited 04-23-2021 07:39 AM
04-23-2021 07:38 AM - edited 04-23-2021 07:39 AM
Re: iLO Amplifier - The job has been failed with an exception.
Hi Andrii
I am Ajesh Mathew. I am working for this product.
Can you share us the support logs to debug this issue further?
Regards
Ajesh
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04-23-2021 08:46 AM
04-23-2021 08:46 AM
Re: iLO Amplifier - The job has been failed with an exception.
Hello Suman,
thanks for the links, I checked the virtual medias before doing the patching and there were no medias mounted, so the issue is definetely in something else.
Regards,
Andrii
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04-23-2021 08:53 AM
04-23-2021 08:53 AM
Re: iLO Amplifier - The job has been failed with an exception.
Hello Ajesh,
sure, could you please advide how to collect the logs?
jFYI - I just have completed the patching by using SPP ISO, the same one I imported in Amplifier, and the patching went well - all components which were not patched by amplifier are patched now, so it is definitely something wrong with the amplifier or settings I applied. I appreciate you further assistance because I have plenty of servers that need to be patched and Amplifier can definitely make my life easier
Regards,
Andrii
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04-23-2021 09:11 AM
04-23-2021 09:11 AM
Re: iLO Amplifier - The job has been failed with an exception.
Hello Suman,
I colected the logs, how can I share them with you?
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05-04-2021 11:15 PM
05-04-2021 11:15 PM
SolutionHi all,
finally I was able to resolve the issue.
so the fix was an easy one - in the patching procedure there is a prompt for credentials required only if iLO federation is used, in my case I didnt enable the federation, so I haven't entered the username/pass during first tries and this leaded to the errors, and later, I tried to enter the credentials in that box and all worked well, so I already patched 3 servers without any issues.
BR,
Andrii