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iLO Storage Alarm - Cache Module Status Failed

JCannon
Occasional Visitor

iLO Storage Alarm - Cache Module Status Failed

Product Name: ProLiant DL360p Gen8
Operating System: Microsoft Windows Server 2008 (64-bit)

I am showing an alarm in the iLO of my ProLiant DL360p Gen8 of a Storage alarm of Cache Module Status = Failed on the Controller on System Board.  How do I correct this?

1 REPLY
HPSDMike
HPE Pro

Re: iLO Storage Alarm - Cache Module Status Failed

I don't have a Gen8 server to reference but you should be able to browse around in ILO to get more information. Look for "power" information and see what your cache, or "smart storage battery" status is.  Chances are that your battery is dead and needs to be changed. Sometimes it can be firmware causing a false positive so the general recommendation is to update (at minimum) your ILO, BIOS, and Storage Controller firmwares to the latest and see if the problem still persists. If so, and the system is under warranty, then call in a support ticket and they should be able to dispatch a tech with a battery. If your battery is listed as good, but cache module still failed, then the cache module itself could somehow be bad and need to be replaced. Again, update firmware and call support. If no support then you'll need to order the appropriate part if the firmware updates don't fix it. 

I work for HPE. The comments in this post are my own and do not represent an official reply from the company. No warranty or guarantees of any kind are expressed in my reply.