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iLO4: Embedded Flash/SD-CARD: The AHS file system mount failed with (No such device)

 
vvrc
Occasional Contributor

iLO4: Embedded Flash/SD-CARD: The AHS file system mount failed with (No such device)

I recently rebooted my DL360p Gen8 Server to finish windows updates and received a Server Agent email stating the following:

The system has detected the following event:
SNMP Trap:       9005
Date time:          07/09/2019 02:05:48 PM
Computer:          vvrc-server.valleyview.local
Source:                Server Agents
Type:                    Error
Category:          (4)
Description:

A 'Remote Insight Board Self Test Error' trap signifies that the Compaq Remote Insight Board is reporting a self test error.

Details:
Self Test Errors -2147479552

When I did some checking I came across this in the iLO4 log:

127

07/09/2019 14:00:00

Server reset.

128

07/09/2019 14:00:00

Server power restored.

129

07/09/2019 14:02:00

Embedded Flash/SD-CARD: Error reading media 0, physical block 66316: Timeout.

130

07/09/2019 14:03:00

Embedded Flash/SD-CARD: Error reading media 0, physical block 1234072: SMSC USX2065 unexpected com

131

07/09/2019 14:03:00

Embedded Flash/SD-CARD: Error writing media 0, physical block 1824560: Stack Exception.

132

07/09/2019 14:06:00

iLO reset by watchdog.

133

07/09/2019 14:06:00

iLO network link down.

134

07/09/2019 14:11:00

On-board clock set; was 07/09/2019 14:06:16.

135

07/09/2019 14:11:00

Embedded Flash/SD-CARD: Error reading media 0, physical block 0: Timeout.

136

07/09/2019 14:12:00

Embedded Flash/SD-CARD: Error reading media 0, physical block 2: SMSC USX2065 unexpected command (

137

07/09/2019 14:12:00

Rest API Warning: Rest API memory cleared (__ilo_schema_storeage).

138

07/09/2019 14:13:00

Embedded Flash/SD-CARD: Error writing media 0, physical block 98576: SMSC USX2065 unexpected comma

139

07/09/2019 14:14:00

Embedded Flash/SD-CARD: The AHS file system mount failed with (No such device) .

140

07/12/2019 09:51:00

XML login: System Administrator - 127.0.0.1(localhost).

141

07/12/2019 09:51:00

XML logout: System Administrator - 127.0.0.1(localhost).


From some research I did this error may be due to a bad NAND flash device or may require an iLO4 firmware upgrade, or have the system board replaced.

I do not utilize the iLO feature and do not have a network cable even plugged into the port. My question is do I need to worry about this error if I'm not uising iLO? Could this error/issue keep the Server from booting to Windows if not resolved? It did reboot fine this most recent time with this error. Thanks for any assistance/insight!

1 REPLY 1
Paul_J_K
HPE Pro

Re: iLO4: Embedded Flash/SD-CARD: The AHS file system mount failed with (No such device)

If you are looking for iLO 4 firmware update, this can be performed from within Windows using the Windows executable firmware file. This should work even without configuring iLO. But this might not solve the issue.

Apart from this, the effect of this problem could be on iLO, Intelligent provisioning and AHS (active health system) capture.

Your normal production and OS is likely to run fine. But if you happen to come across a problem then if these components are not functional, diagnosing could be difficult. 

It would be good it you try to configure and connect to iLO (can be even done using a laptop directly putting both on the same subnet). Once connected, try to download the AHS log. If you are able to download the AHS logs, the diagnostic part of this problem is halved

After the above is done, you can try flashing the NAND partition using the intelligent provisioning recovery media which is available for download on HPE Support site based on the server models.

I work for HPE