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03-05-2020 05:13 AM
03-05-2020 05:13 AM
ilorest issues with power supply fan status
Hi,
I'm having issues with ilorest (and also iLO web interface) not reporting some problems with the PSU.
PSU Fan warning seen in Integrated Management log, but not in Power status.
Steps to reproduce:
In our DL380 Gen10, I stick a pencil into the PSU fan to simulate fan failure.
Observation:
In system log:
{'severity': 'Caution', 'class': 'Power', 'last_update': '02/16/2020 13:28:13', 'initial_update': '02/16/2020 13:28:13', 'count': 1, 'description': 'System Power Supply: Fan Warning (Power Supply 1)', 'event_class': '0x000b', 'event_code': '0x0054'}
In system status:
Observed:
{'Power Supply 1': {'label': 'Power Supply 1', 'present': 'Yes', 'status': 'Good, In Use', 'pds': 'No', 'hotplug_capable': 'Yes', 'model': '865414-B21', 'spare': '866730-001', 'serial_number': '5WBXU0DLLBJ4FL', 'capacity': '800 Watts', 'firmware_version': '1.00'}, 'Power Supply 2': {'label': 'Power Supply 2', 'present': 'Yes', 'status': 'Good, In Use', 'pds': 'No', 'hotplug_capable': 'Yes', 'model': '865414-B21', 'spare': '866730-001', 'serial_number': '5WBXU0DLLBJ4H5', 'capacity': '800 Watts', 'firmware_version': '1.00'}, 'Battery 1': {'label': 'Battery 1', 'present': 'Yes', 'status': 'OK', 'model': '875241-B21', 'spare': '878643-001', 'serial_number': '6WQXK0EWYC40UK', 'capacity': '96 Watts', 'firmware_version': '0.70'}}
Expected:
{'status': 'Fan Failure'}
This is contrary to the documentation of ilo-rest that states the following statuses:
Unknown
Good, In Use
Good, Standby
General Failure
Over Voltage Failure
Over Current Failure
Over Temperature Failure
Input Voltage Lost
Fan Failure
High Input A/C Warning
Low Input A/C Warning
High Output Warning
Low Output Warning
Inlet Temperature Warning
Internal Temperature Warning
High Vaux Warning
Low Vaux Warning
Mismatched Power Supplies
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03-08-2020 05:47 PM
03-08-2020 05:47 PM
Re: ilorest issues with power supply fan status
Hi,
Please provide us with the version of the iLO5 firmware installed.
BR,
Shruthi
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-09-2020 02:12 AM
03-09-2020 02:12 AM
Re: ilorest issues with power supply fan status
ilorest --nocache --nologo get --selector=Manager. Oem/Hpe/Firmware/Current --json
Local login initiated...
Discovering data...Done
{
"Oem": {
"Hpe": {
"Firmware": {
"Current": {
"Date": "Oct 30 2019",
"DebugBuild": false,
"MajorVersion": 2,
"MinorVersion": 10,
"VersionString": "iLO 5 v2.10"
}
}
}
}
}
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03-09-2020 11:02 PM
03-09-2020 11:02 PM
Re: ilorest issues with power supply fan status
Hi,
Thank you for the update.
1. Could you please remove the PSU from Slot 2 and run the command again? Please share the output of the same.
2. If the iLOrest commands still give an output that the PSU is fine then please update the iLO to the latest version and then provide us with an update.
BR,
Shruthi
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-11-2020 04:21 AM
03-11-2020 04:21 AM
Re: ilorest issues with power supply fan status
After updating the iLo 5 to ver.2.14:
{
"PowerSupplies": [
{
"FirmwareVersion": "1.00",
"LastPowerOutputWatts": 144,
"LineInputVoltage": 223,
"LineInputVoltageType": "ACHighLine",
"Manufacturer": "LTEON",
"MemberId": "0",
"Model": "865414-B21",
"Oem": {
"Hpe": {
"AveragePowerOutputWatts": 144,
"BayNumber": 1,
"HotplugCapable": true,
"MaxPowerOutputWatts": 185,
"Mismatched": false,
"PowerSupplyStatus": {
"State": "Ok"
},
"iPDUCapable": false
}
},
"PowerCapacityWatts": 800,
"PowerSupplyType": "AC",
"SerialNumber": "5WBXU0DLLBJ6TE",
"SparePartNumber": "866730-001",
"Status": {
"Health": "OK",
"State": "Enabled"
}
},
{
"FirmwareVersion": "1.00",
"LastPowerOutputWatts": 138,
"LineInputVoltage": 225,
"LineInputVoltageType": "ACHighLine",
"Manufacturer": "LTEON",
"MemberId": "1",
"Model": "865414-B21",
"Oem": {
"Hpe": {
"AveragePowerOutputWatts": 138,
"BayNumber": 2,
"HotplugCapable": true,
"MaxPowerOutputWatts": 180,
"Mismatched": false,
"PowerSupplyStatus": {
"State": "Ok"
},
"iPDUCapable": false
}
},
"PowerCapacityWatts": 800,
"PowerSupplyType": "AC",
"SerialNumber": "5WBXU0DLLBJ6RU",
"SparePartNumber": "866730-001",
"Status": {
"Health": "OK",
"State": "Enabled"
}
}
]
}
After taking one PSU out:
{
"PowerSupplies": [
{
"MemberId": "0",
"Oem": {
"Hpe": {
"BayNumber": 1
}
},
"Status": {
"Health": "Warning",
"State": "Absent"
}
},
{
"FirmwareVersion": "1.00",
"LastPowerOutputWatts": 257,
"LineInputVoltage": 225,
"LineInputVoltageType": "ACHighLine",
"Manufacturer": "LTEON",
"MemberId": "1",
"Model": "865414-B21",
"Oem": {
"Hpe": {
"AveragePowerOutputWatts": 257,
"BayNumber": 2,
"HotplugCapable": true,
"MaxPowerOutputWatts": 266,
"Mismatched": false,
"PowerSupplyStatus": {
"State": "Ok"
},
"iPDUCapable": false
}
},
"PowerCapacityWatts": 800,
"PowerSupplyType": "AC",
"SerialNumber": "5WBXU0DLLBJ6RU",
"SparePartNumber": "866730-001",
"Status": {
"Health": "OK",
"State": "Enabled"
}
}
]
}
In iLo web interface - Power page, I can see the status of either one ot two as "OK" and "Good, In Use".
In iLo web interface - Integrated Management log, I can see the Warnings about PSU Fan.
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03-11-2020 05:22 PM
03-11-2020 05:22 PM
Re: ilorest issues with power supply fan status
Hi,
Thank you for your response.
So the PSU still shows as Good to use and in OK status when you try to simuate the issue using a pencil even after the iLO firmwaer update, right?
BR,
Shruthi
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-15-2020 07:53 AM
03-15-2020 07:53 AM
Re: ilorest issues with power supply fan status
You are correct. Even with the latest iLo, the state of the PSU with fan issue is "Good, In use" regardless of whether it's one PSU or a part of two.
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03-20-2020 01:18 AM
03-20-2020 01:18 AM
Re: ilorest issues with power supply fan status
Hi,
Apologies for the delay in getting back.
Requesting you to log a case with HPE support team so that this can be looked for further progress.
Regards,
Shruthi
I'm an HPE employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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03-23-2020 10:17 AM
03-23-2020 10:17 AM
Re: ilorest issues with power supply fan status
We already have a case, they sent us to the community for iLo support.