ml350 G5 random reboots every 2-3 days

[tom98_1]

Hi,

i have an ml350 G5 with win2003 on it that reboots randomely

it was connected on a apc ups smartups 1500, but i read here that it might cause reboot so i plug the server right in the wall and it's hasn'T reboot in over a week but now it start rebooting frequently

sometime the server can go into windows and the internal health status led is red showing the processor 1 problem. but it's happens maybe one time in 20 reboots

any help?? there's no bluescreen, nothing in the log except : the previous shutdown was unexpected

power supply has been changed also and it's still rebooting.

HELP

[LuckyP_1]

Please check for the power supply revision number. If no error is reported on any of the logs, such as IML, ILO and OS event logs, then power supplies or Power supply backplane are the component that may cause this issue.

Check the power supply rev-number. it should be on 06M, or later.

Also it's recommended to run offline diagnostics to diagnose CPU/Memory. These components also cause silent reboots sometime and nothing is logged in the logs.

What is your BIOS and ILo FW version? Make sure you are running on latest BIOS as HP as recently released a critical update for system BIOS for many of G5 servers.

[PZel]

I don't know if your F/W and PSP is up to date, but:
when you're ILO firmware level is greater then 1.78, then your ILO 2 Management Controller driver must be minimal 1.12.0.0(or 1.11.2.1)(on PSP 8.30), otherwise you get also ASR's. This is also true for DL380G5. We use here F/W 8.70 +PSP 8.30
for G5. For G7 we use F/W 9.20 (Interactive) + PSP 8.60.
(see:
 http://h30499.www3.hp.com/t5/ITRC-remote-lights-out-mgmt-iLO/ILO2-FW-1-79-mays-cause-server-restarts/m-p/4494257#M4623
and
http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/Strange-events-from-hpqilo2/m-p/4400209#M89589

[Michael A. McKenney]

I would upgrade all the firmware and drivers to the latest revision. I would remove the SmartUPS 1500 and get a better UPS. It could be the smart software for the UPS thinks their is a problem. Did you try uninstalling the smart software?

Uncheck the box for automatic shutdown in
system - advanced setup - startup and recovery in Windows.

Run a diagnostics from the Smart Start disk.

[tom98_1]

my ILO firmware is 2.05

where can i see which version is ILO 2 Management Controller driver

[tom98_1]

i found it

version 1.13.0.0

[gregersenj]

ILo FW = 2.05.

From wich version did you upgrade?
If it came frome 1.81 or older. You must upgrade the driver.

Failing to upgrade the drive do caurse random reboots.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01802766

BR
/jag

[tom98_1]

i don't know from which version i upgraded because i'm the new it manager for this server and it was like that when i arrive

i have the latest driver.. 1.13

[gregersenj]

I you're on latest fw and driver.
Then that should be ok.

As suggestet by others.
Check the IML, and the ILo event log.
IML check for any hints.
ILo event log check for power loss.

BR
/jag

[tom98_1]

there's nothing in IML log

where can i see the ILO event log