need advisory em020215_ew01

[Prashant (I am Back)]

need advisory em020215_ew01
i think it is refering to cp001377.exe update on server.

Please share full details only

Prashant S.

[Prashant (I am Back)]

This is refering to 760 base model blank screen issu. If some have more details please share.

Prashant S.

[Prashant (I am Back)]

got it
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EM020215_CW01

anything more
if some one has

[Oleg Koroz]

When it happened? POST? Install? From O/S ..
is there any additional PCI cards ?
O/S Type?

[Prashant (I am Back)]

Hi,

I am attaching the Survey.txt for your refernce.

same issue with ProLiant 8500 also

Regards,
Prashant S.

[Prashant (I am Back)]

Hi

FYI

It happens whiel server is online
windows 2000

Prashant S

[Oleg Koroz]

It just happened once? Maybe there is no point to worry? However

Image made at DL380 G2 or hard drives moved to DL760
SP4 installed prior or after switching Image from DL380G2 with Dual CPU to 6 CPU DL760?

Server still at 6.40 PSP try to push higher

With mixed stepping can you ask Verify if they use same cache size at each CPU?

Visualize memory if all COMPAQ with right part numbers and try install from smaller to bigger, un additional 1Gb or 2Gb won't hurt.
Swap Processors Cache accelerators between themselves (Just in case if second cache doesn't get enough load to fail, in 1 slot it might show more problem, it can make screen goes black)

NIC NC3134 and Upgrade module NC6132 used in slot 1 and 2, is any chance to use different Fiber card (or updates)

Abnormal Program Termination STOP: 0x000000E2 is that manually done?

http://h18023.www1.hp.com/support/files/server/us/locate/20_1257.html

Either 760 or 8500 they similar, see if client willing to run updates

[Prashant (I am Back)]

hi kov

thanks for working out
as per HP engg it with processor cage. This thing is happening to most of the servers same series.

Thanks again.

Prashant S.