ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

p411 controller battery not detected

jcasino
Occasional Visitor

p411 controller battery not detected

Hello, I have a P411 controller in a DL380 G6 attached to an external array.  ACU does not detect a battery (see attached screenshot) but I know there is a battery pack.  I removed the riser, removed the controller, detached the battery pack and cable, reinstalled everything.  I even noticed the battery has a green light once powered on, but ACU still shows Battery/Capacitator Pack Count = 0.  How do I troubleshoot this?  do I have a bad battery/controller/cable/chip?

 

Thanks,

jcasino

1 REPLY
Suman_1978
HPE Pro

Re: p411 controller battery not detected

Hi,

 

In the report you may be looking at a wrong controller, or you may be confused between cache module and battery pack.

Battery pack part number should be some thing like 462976-001 = Battery module.

 

Just reconfirm, if still the battery pack is missing then do upgrade the controller firmware or replace/swap the battery pack or its cable.

 

 

Thank You!
I am a HP employee
__________________________________________
Was the post useful? Click on the white KUDOS! Thumb below to say Thank You!

Useful Links for ProLiant Servers

Self Solve Options for ProLiant Servers