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p411 controller battery not detected

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p411 controller battery not detected

Hello, I have a P411 controller in a DL380 G6 attached to an external array.  ACU does not detect a battery (see attached screenshot) but I know there is a battery pack.  I removed the riser, removed the controller, detached the battery pack and cable, reinstalled everything.  I even noticed the battery has a green light once powered on, but ACU still shows Battery/Capacitator Pack Count = 0.  How do I troubleshoot this?  do I have a bad battery/controller/cable/chip?





Re: p411 controller battery not detected



In the report you may be looking at a wrong controller, or you may be confused between cache module and battery pack.

Battery pack part number should be some thing like 462976-001 = Battery module.


Just reconfirm, if still the battery pack is missing then do upgrade the controller firmware or replace/swap the battery pack or its cable.



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