ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

problem installing windows 2000 on a proliant 800

 
Chris Flynn_1
Frequent Advisor

problem installing windows 2000 on a proliant 800

I have currently been upgrading an old server and am having problems installing windows 2000 server.

I had a proliant 800 6/350e which I upgraded the processors to dual pIII 500Mhz (including changing the VRMs), increased the memory and changed the hard drives from 4 x 9gb to 4 x 18.2 gb.

I upgraded the ROM to version P14 and configured the hardware using smartstart ver 5.40.

The problem I now have is that although the server recognises the hard drives during start up when i try and install windows 2000 using smart start the hard drives can not be accessed to allow for the software to be installed it just shows them as not available.

I have tried to check the switch and jumper settings but their does not seem to be a manual for this server to help me, just the older version 66mhz version and the one similar to the proliant 1600 on the compaq web site.

Can anyone tell me what I have done or doing wrong??
10 REPLIES
SAKET_5
Honored Contributor

Re: problem installing windows 2000 on a proliant 800

Hi Chris,

A couple of points:
1. Could you try installing the array controller's drivers by pressing "F6" during Windows setup. This ofcourse requires you to boot off the server using the Windows 2000 CD and load the drivers for the controller that way. I know the recommended procedure for system installation is Smart Start assisted OS install.This is just to isolate the problem.So, I guess what we wish to eliminate here is do you get the same result with installing Windows using the W2K CD or does it happen only with SS.

2. What LEDs on the hard drives do you see lit up when you power up the server?

3. Have you tried re-seating the drives?

4. Could you try a firmware upgrade on the drives. This will confirm that the drives are still responsive.

Hope this helps,

P.S. Don't forget to assign points:)

Regards,

2.

Chris Flynn_1
Frequent Advisor

Re: problem installing windows 2000 on a proliant 800

there is no array controller installed it is just using the on board scsi drive.

The hard drive lights are green when the server boots up.

I tried using a windows 98 start up disk to allow me to use its fdisk on the drives and I was able to manipulate the drives, creating partitions, formating etc.
SAKET_5
Honored Contributor

Re: problem installing windows 2000 on a proliant 800

Hi Chris,

+ What result do you get when you boot off the Win2k CD and attempt an OS install that way?

Regards,
Darrenrd
Advisor

Re: problem installing windows 2000 on a proliant 800

sound like a SCSI driver issue you may want to dowload the dirver for the SCSI card of HP website and hit F6 to load the driver when booting of the win2000 CD..

hope this helps..
Darren
Live life like there is no tomorrow
Chris Flynn_1
Frequent Advisor

Re: problem installing windows 2000 on a proliant 800

hi saket,

I have tried installing just from the win 2k cd and still have the same problem.

Regards,
Chris
Chris Flynn_1
Frequent Advisor

Re: problem installing windows 2000 on a proliant 800

hi darren,

I will try this tommorrow as I have planned to carry out a service on the server and then retry the installation.

Thanks,
Chris
SAKET_5
Honored Contributor

Re: problem installing windows 2000 on a proliant 800

Hi Chris,

Could you refer to my first post in regard to your query, follow step 1 after replacing the term "array controller" with your "onboard controller"'s drivers. I wasn't sure at that stage if you were using a PCI based controller or an onboard one.

I believe it has to do something with the drivers for the drives controller, as at that stage Windows has not loaded any drivers to communicate to the onboard controller. Let us feed the driver and see if Windows can talk to the controller and hence the drives attached to it.

Let us know how you go with that,

Regards,
e4services
Honored Contributor

Re: problem installing windows 2000 on a proliant 800

-SCSI BIOS identifies the drives.
-Windows install tells you there is no usable disk to install in.

I agree with Darran, it sounds as if the SCSI controller driver is not loading, or the wrong one is loading. SCSI BIOS identifies the drives. Load the lastest version manually as suggested, from a floppy.
Hot Swap Hard Drives
Chris Flynn_1
Frequent Advisor

Re: problem installing windows 2000 on a proliant 800

Hi all,

Thanks for the information I tried again at the weekend after stripping the server down, cleaing and rebuilt it, this was to ensure all of the compents where reseated properly.

I downloaded the drivers from the compaq web site and installed them using the F6 function but still no success, the problem still persists, I am wondering if I have the correct drivers?
Mark Reeder_1
Occasional Visitor

Re: problem installing windows 2000 on a proliant 800

I have an ongoing problem that sounds the same with my lower-spec P800 (P02). The disks are there and can install 98SE or NT but with 2K/XP/2k3 I too find "no SCSI drives".

My troubleshooting:
via http://h18004.www1.hp.com/support/files/server/us/locate/20_1131.html
I downloaded the whole package and tried to ascertain the relevant elements to use.

I have the most recent ROM ("2000.04.19 B (8 Mar 02)" - nice confusing naming standard guys!)
and use the F6 option to pull-in the controller driver - though I'm totally confused by the different scsi disk controllers and tried all alternatives I could find >> integrated wide ultra scsi was my chosen one from the floppy, but the F10 ware suggests I could mess with my Compaq Smart-2 Array configuration (which I haven't).

The result is always that my two (remaining!) scsi drives at id 0 and 2 each show up as 0 Mbytes at symc8xx. If I use w98 recovery floppy, I can see the existing files on the disks with no problem.

I'll keep an eye here to see if a solution is identified as it feels like its some simple oversight that is getting me closer to playing Dr Frankenstein with the re-usable domponents.

When the solution is identified, can someone confirm if this is generic to XP/2K/2K3 ?