problem with my Compaq ProLiant 3000

[Enrique Morita]

Hi, I have a problem with my Compaq ProLiant 3000 server, when i turn it on some messenge appears:

1775 - Slot 4 Drive Array ProLinat Storage Enclosure not respondig
SCSI port 1: check storage enclosure power switch and cables turn system power off whole checking proliant power and cables connections then turn system power bank on to retry

1785 - Slot 4 Drive Array not configure
No drives detected


1729 - Slot 4 drive array DOS Consistency
initialization in progress
Raid 4/5 preformance may be lower until auto reliability Monitoring has completed automatic background parity consistency initialization

[JohnWRuffo · Accepted solution]

Sounds to me like your Smart Array Controller batteries are failing. You should have them replaced if possible.

What controller do you have?

[Enrique Morita]

Hi John, thanks for reply, I have another question, can you tell me what is de correct voltage of the batteries.

Thanks anda regards

[JohnWRuffo]

Hmm... Voltage... I don't think you can run to your local Radio Shack or electronics store and get these... LOL

What SmartArray Controller do you have installed in your server?
With the model number, I can tell you if and how to replace them as well as what part number to get.

Let me know?

[Enrique Morita]

Of course, I know that, but I need to know the correct voltage of the batteries to check it and be sure that this is the problem.

I'm not sure but I think that this is the model number of the Array Controller: 295244-001

Thanks.

[JohnWRuffo]

Enrique:

You have a Smart-2DH Controller. ( ftp://ftp.compaq.com/pub/supportinformation/techpubs/user_reference_guides/295469-002.pdf ) This controller is easily 5 to 6 years old. Compaq/HP has recommended replacing Array Controller bateries after 3 years of service.

Initally Error 1775 and Error 1785 would be displayed if you have moved the controller to a new PCI slot or that you have disconnected or have a loose SCSI cable. Alternatively, these errors could be from a power problem on the internal drive cage in the 3000 or any storageworks enclosures you have the Smart-2DH connected to. If you have checked the cables and power connectors and all is well then you have a bigger pictuire to look at.

Error 1729 states that the array (RAID 5 consistancy calibration) See the link below:
http://wwss1pro.compaq.com/support/reference_library/viewdocument.asp?source=EX981005_CW01.xml&dt=3

You can ignore this error for the most part, but, coupled with the other two errors is why I think your controller needs a battery replacement.

As far as the voltage of the batery pack and what tests you could do to determine the charge, I do not have access to that info. Compaq/HP really does not release that detailed of specification on their products. I am sure there are internal engineering documents that this could be found; but for the customers (folks like us), they just release "advisories" and hope we read them.

[Enrique Morita]

Hi Jhon

I want to upgrade the firmware of my array controller.
I'll be pleased if you tell me how to find the route, so I can download it and upgrade my controllerr.
Sincerly
Kike Morita

[JohnWRuffo]

Enriqe:

You will need a diskette built from this:
http://h18007.www1.hp.com/support/files/storage/us/download/14694.html
You need to build disk number 1 for the 2DH
Hope this helps you! -john

[JohnWRuffo]

Here is the release notes for the ROMPaq:
ftp://ftp.compaq.com/pub/softpaq/sp19501-20000/SP19677.txt

[Enrique Morita]

Hi Jhon:

The Server works sometimes, sometimes when itâ s turned on it works, other times it doesnâ t work, the errors that I told you before appear sometimes too. I donâ t know where is the problem, so if you can help me Iâ ll be very pleased.

Thank you so much