HPE Community read-only access December 15, 2018
This is a maintenance upgrade. You will be able to read articles and posts, but not post or reply.
Hours:
Dec 15, 4:00 am to 10:00 am UTC
Dec 14, 10:00 pm CST to Dec 15, 4:00 am CST
Dec 14, 8:00 pm PST to Dec 15, 2:00 am PST
cancel
Showing results for 
Search instead for 
Did you mean: 

proliant 1800

 
sean browne
Occasional Contributor

proliant 1800

Since experiencing a power cut;

I have the error:
1783-Slot 7 Drive Array Controller Failure

Can you tell me:
Is Slot 7 Hot Pluggable?

Do you think it could be the CMOS battry on the SMART-2SL

If battery, do you know where I can get one?

Many thanks,
Sean
5 REPLIES
sean browne
Occasional Contributor

Re: proliant 1800

sorry it is a 1500 not an 1800.
thanks,
Sean
JohnWRuffo
Honored Contributor

Re: proliant 1800

Sean:

Did you attempt to update the bios on the Smart-2 controller?

Error 1783 is typical of this if the power went out during the update.

If you were not updating the bios, you can try and reseat the controller in the PCI slot or if that does not work, in another PCI slot.

If the controller does not return to a good state, you will need to replace the controller.
Here is a document that can help you in the migration to a newer controller if you cannot get another Smart-2:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=115&prodSeriesId=374783&prodTypeId=329290&objectID=c00180566

Let us know if you need more help. -john
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
sean browne
Occasional Contributor

Re: proliant 1800

Thanks John.

I did not attempt to change anything. It is a customers server and he has called me for help. I know that this occured after a power failure to the building.

I will certainly try your suggestions when I visit client next week.

I did read somewhere that if the controllers cmos battery is flat you wont experience problems until you cold boot.. In your opinion could this also be a possibility?

Many thanks,
Sean
JohnWRuffo
Honored Contributor

Re: proliant 1800

No... a 1783 failure is not the same as a cache or battery failure. The 1783 error deals with the ROM on the card. If they were not doing a bios update, the card has likely just died.

They need to replace it. I recommend a SmartArray 221 controller as the migration path for the controller shows this as the logical step:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=115&prodSeriesId=374783&prodTypeId=329290&objectID=c00180566

ProLiant Troubleshooting Guide:
http://h20000.www2.hp.com/bc/docs/support/UCR/SupportManual/TPM_338615-2/TPM_338615-2.pdf
start on page 251

I hope this info helps. -john
Enjoy!
__________________________________________
Was the post useful? Click on the white KUDOS! Star.

Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
sean browne
Occasional Contributor

Re: proliant 1800

Thanks John, Thats brill your a gem. I will let you know how I get on.