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proliant dl 360 g7

 
JoseGarcia
Occasional Visitor

proliant dl 360 g7

Good day.
I have a problem with my HP dl 360 server where I do not recognize the HDD, it tells me that it does not find the HDD. I'm seeing that the Smart Array does not work. Can someone help me?

1 REPLY 1
Bunsol
HPE Pro

Re: proliant dl 360 g7

Hi Jose Garcia,

 

Good Day. First check the model of the controller and if it is compatible with the server. If it is then check in BIOS if the controller is getting detected and if yes then check during Post if the controller is getting initialized or not along with the drives. If the controller is not getting detected then check for the latest firmware available for the same. Try the controller in a different slot. If the controlle  is detected then check in the latest version of Array Configuration Utility/Smart storage Administrator. Check the drives which are installed are compatible with the controller or not.

 

We would request you to use the below link to check the firmware and also to log a case with us:-

https://support.hpe.com/hpesc/home

 

Regards,

Bunsol



I am a HPE Employee