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'proliant dl380p gen9' CRITICAL: Drive Array Subsystem - Drive Array Controller Failure (Slot 0)

 
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Jae88
Occasional Visitor

'proliant dl380p gen9' CRITICAL: Drive Array Subsystem - Drive Array Controller Failure (Slot 0)

Hi all,

we have dl380 g9 and running 64 bit CENT OS 7.3  Tonight suddenly one of node crashed 

and IML logs shows following error when server rebooted

Here is log 

Event: 8 Added: 02/02/2020 10:41
CRITICAL: Drive Array Subsystem - Drive Array Controller Failure (Slot 0).

Event: 9 Added: 02/02/2020 01:52
CRITICAL: Unrecoverable System Error - An Unrecoverable System Error (NMI) has occurred (Service Information: 0x00CC47F0, 0x00CC4AF0).

Event: 10 Added: 02/02/2020 01:54
CRITICAL: ASR - ASR Detected by System ROM.

Event: 11 Added: 02/02/2020 01:55
CAUTION: POST Messages - Option ROM POST Error: 1719-Slot 0 Drive Array - A controller failure event occurred prior to this power-up. (Previous lock up code = 0x13) Action: Install the latest controller firmware. If the problem persists, replace the controller..

Press q to quit, c to continue without pagination
or any other key to see the next screen.:

Event: 12 Added: 02/02/2020 01:55
INFO: POST Messages - Option ROM POST Information: 1792-Slot 0 Drive Array - Valid Data Found in Write-Back Cache. Data will automatically be written to drive array. Action: No action required..

 

And i tried to update firmware but it failed 

warning: kmod-hpsa-3.4.20-181.rhel7u7.x86_64.rpm: Header V3 RSA/SHA256 Signature, key ID 26c2b797: NOKEY
error: Failed dependencies:
kernel(__check_object_size) = 0x88db9f48 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(__x86_indirect_thunk_r10) = 0x7e526bfa is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(__x86_indirect_thunk_r11) = 0xbfdcb43a is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(__x86_indirect_thunk_rax) = 0x2ea2c95c is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(__x86_indirect_thunk_rdx) = 0xb601be4c is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(arch_dma_alloc_attrs) = 0xa587ed11 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(blk_queue_init_tags) = 0x294f285c is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(page_offset_base) = 0x7cd8d75e is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_end_device_alloc) = 0xc47450df is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_add) = 0x00e23698 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_add_phy) = 0x46f0aa07 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_alloc_num) = 0x7da963bb is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_delete) = 0x30272314 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_delete_phy) = 0x1d193f51 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sas_port_free) = 0x31612c90 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sme_active) = 0x7ae5ad74 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(sme_me_mask) = 0x17fbce60 is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64
kernel(vmemmap_base) = 0x97651e6c is needed by kmod-hpsa-3.4.20-181.rhel7u7.x86_64

 

Please let me know if you face such error and how did u fix this?

Thanks

1 REPLY 1
Highlighted
sudhirsingh
HPE Pro

Re: 'proliant dl380p gen9' CRITICAL: Drive Array Subsystem - Drive Array Controller Failure (Slot 0)

Hi,

"kmod-hpsa-3.4.20-181.rhel7u7.x86_64.rpm" is a smart array driver for RHEL7 so

are you updating firmware or driver ?

There are relevents fixes in the gen9 controller firmware hence i suppose

you should update controller firmware to latest using offline SPP 2019.09.

SPP 2019.09

https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx?version=2019.09.0

later you should update the driver also.

Regards,
Sudhir

 

 

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