server rebooted by ASR - need explanation of cause

[rizzo00]

Hello,

I have a server that restarted due to ASR with the bellow error

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The system has rebooted from a Automatic Server Recovery (ASR) event.

User Action
Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action.

WBEM Indication Properties
AlertingElementFormat: 1 0x1 (Other)
AlertType: 5 0x5 (Device Alert)
Description: "The system has rebooted from a Automatic Server Recovery (ASR) event."
EventCategory: 16 0x10 (System Power)
EventID: "1"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{782581FC-C767-46B9-A65B-2D446C73F2F6}"
IndicationTime: "20120904134020.071000+060"
NetworkAddresses[0]: "******************"
NetworkAddresses[1]: "*.*.*.*
OSType: 103 0x67 (Microsoft Windows Server 2008 R2)
OSVersion: "6.1.7601"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 111 0x6f (Timeout)
ProbableCauseDescription: "ASR Reboot Occurred"
ProviderName: "HP Recovery"
ProviderVersion: "2.8.0.0"
RecommendedActions[0]: "Determine the nature of the Automatic Server Recovery (ASR) event, and take corrective action."
Summary: "ASR reboot occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2011.05.05"
SystemFirmwareVersion[1]: "2011.05.05"
SystemGUID: "30303734-3536-5A43-3232-313330313943"
SystemModel: "ProLiant DL380 G7"
SystemName: "***********"
SystemProductID: "470065-479"
SystemSerialNumber: "CZ2213019C"
TIME_CREATED: 129912360201334821 0x1cd8a9a71bbb025

For more information, please contact HP Support.

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can anyone help me determin the cause/solution to this please

 kind regards 

[Ali]

HI,

Please check Integrated Management Logs (IML), iLO Status messages and windows event logs for any other error message/code apart from ASR.

What is the frequency of rebooting?

If server is booting frequently and there isn't any error message log, disable the ASR from system BIOS so that system can trigger error message or generate windows mini dump (If enabled from system properties)

Also share the Server Model number.

Hope this helps,

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Regards,

Aftab

[rizzo00]

Hello,

This has happened twice now once on 24/07/2012 and the second time was the 04/09/2012.

This has also happened twice on one of our other servers that is exactly the same make and model of server 

The server is a HP ProLiant DL380 G7 

Serial Number:

CZ2213019C

Product ID:

470065-479

Thank you for your help with this