smartstart cant see drives (or 6i embedded controller)

[ron kaye]

cant install with smartstart.

bad controller, backplane, drives?

any thoughts?

could it e a bad power source ( wall outlet )?

i'm stuck.
hp is sending new motherboard (controller),
backplane, and drive.

could it be something else

ron

[Oleg Koroz]

Server model?

Had you reseat all components? Specifically SCSI backplane connectors

[Marc Carney]

I'm not sure about the 6i's but I've come across a few faulty 5i's. They are the mezzanine type boards,- is 6i the same ?

If it is you may wish to try removing and reinstalling the board firmly. Replace the 6i board with a known good one.

Regards

[ron kaye]

yes reseated everything..

6i is embedded and no extra cost.
client chooses cheaper
no option here.

ron