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тАО07-29-2021 12:04 AM
тАО07-29-2021 12:04 AM
stucked with install new raid controller P440
Hello!
We bought for our Proliant DL160 G9 server new smart storage array P440 (Part Number 749797-001)
1) This controller doesn't has a pin module for connect BBU.
2) In system boot health errors:
Cache Module is not installed: Unsupported Configuration: Controller performance and supported configuration are limited. Action: install the Cache module to remove this limitation.
3) SSA - fatal error Smart array P440 in slot2 is disabled because the cache module is not attached.
Please re-attach the cache module
4) Firmware of the raid controller 6.60. I wanna update firmware to 7.0
- via SUM - error 3
- via Windows firmware update the same error
Questons:
1) What can we do with this situation?
2) Is it supported configuration?
3) Why is out module doesn't has a pin module for connect BBU?
4) Can we connect BBU?
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тАО07-29-2021 03:08 AM
тАО07-29-2021 03:08 AM
Re: stucked with install new raid controller P440
Hello,
Please look up the photo of the card, which is that of 749797-001 of the card that you have provided in the picture. You will be able to see that the card does need to have the pin so that the Flash Backed Wrtie Cache (FBWC) capacitor could be connected.
Regards,
Views expressed herein are my personal opinion and are not the views of HPE
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тАО07-29-2021 05:10 AM
тАО07-29-2021 05:10 AM
Re: stucked with install new raid controller P440
Thanks for your reply!
I found a right picture and understand how it works!
P440 <-insert FBCW <- Plug-in BBU
Would I be right in thinking that seller needs to give us a FBCW with Raid Controller P440?
Or we need to pay additionally FBCW?
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тАО07-29-2021 07:07 AM
тАО07-29-2021 07:07 AM
Re: stucked with install new raid controller P440
Yes, the P440 HPE has sold as a Product always with the BBWC and Cable included.
Only if bought as a Spare Part Option, it is without.
See here: https://h20195.www2.hpe.com/v2/gethtml.aspx?docname=c04346277
You also need the "HPE Smart Storage Battery" (P01366-B21), which is not part of the Controller.
Cali
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тАО07-29-2021 09:53 PM
тАО07-29-2021 09:53 PM
Re: stucked with install new raid controller P440
Thank you so much!