ProLiant Servers (ML,DL,SL)

Re: stucked with install new raid controller P440

 
Gsser
Occasional Contributor

stucked with install new raid controller P440

Hello!

We bought for our Proliant DL160 G9 server new smart storage array P440 (Part Number 749797-001)

1) This controller doesn't has a pin module for connect BBU.
2) In system boot health errors:
Cache Module is not installed: Unsupported Configuration: Controller performance and supported configuration are limited. Action: install the Cache module to remove this limitation.
3) SSA - fatal error Smart array P440 in slot2 is disabled because the cache module is not attached.
Please re-attach the cache module
4) Firmware of the raid controller 6.60. I wanna update firmware to 7.0
- via SUM - error 3
- via Windows firmware update the same error

Questons:
1) What can we do with this situation?
2) Is it supported configuration?
3) Why is out module doesn't has a pin module for connect BBU?
4) Can we connect BBU?

Screenshot 2021-07-29 120017.jpgScreenshot 2021-07-29 120056.jpgScreenshot 2021-07-29 120118.jpgScreenshot 2021-07-29 120149.jpgScreenshot 2021-07-29 120211.jpg

 

 

4 REPLIES 4
TVVJ
HPE Pro

Re: stucked with install new raid controller P440

Hello,

Please look up the photo of the card, which is that of 749797-001 of the card that you have provided in the picture. You will be able to see that the card does need to have the pin so that the Flash Backed Wrtie Cache (FBWC) capacitor could be connected.

Regards,

I work for HPE
Views expressed herein are my personal opinion and are not the views of HPE

Accept or Kudo

Gsser
Occasional Contributor

Re: stucked with install new raid controller P440

Thanks for your reply!

I found a right picture and understand how it works!
P440 <-insert FBCW <- Plug-in BBU

Would I be right in thinking that seller needs to give us a FBCW with Raid Controller P440?
Or we need to pay additionally FBCW?

Cali
Honored Contributor

Re: stucked with install new raid controller P440

Yes, the P440 HPE has sold as a Product always with the BBWC and Cable included.

Only if bought as a Spare Part Option, it is without.

See here: https://h20195.www2.hpe.com/v2/gethtml.aspx?docname=c04346277

You also need the "HPE Smart Storage Battery" (P01366-B21), which is not part of the Controller.

Cali


======================
I'm not an HPE employee, so I can be wrong.
Gsser
Occasional Contributor

Re: stucked with install new raid controller P440

Thank you so much!