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system won't shut down properly

 
mikona
Occasional Contributor

system won't shut down properly

we have a new ProLiant ML350 Gen9 loaded with Win2008 r2 sp1 server . after finish test run the server ( which is OK) the system wont shut down properly .. if we force shutdown  the system  it will display error message " fatal error ". then display blue screen before totally  shutdown.

4 REPLIES 4
Jimmy Vance
HPE Pro

Re: system won't shut down properly

Generally when this happens in Windows there is a driver or application hung. You should be able to look in the OS logs to see what is causing the blue screen

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Torsten.
Acclaimed Contributor

Re: system won't shut down properly

this is a driver bug.
i will post the link to the fix soon.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Gadsby
Advisor

Re: system won't shut down properly

So does it unique for Win2008 r2 sp1?

Thanks 

not good at math
Torsten.
Acclaimed Contributor

Re: system won't shut down properly

Here it is:

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1786e42281714355bf56d35961

This component installs a Registry change to fix a fatal Non-Maskable Interrupt (NMI) during shutdown and power-off of systems supporting the Intel C220 and C610 Series Platform Controller Hub SATA controllers in AHCI mode.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!