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warranty options part

Jimmy_58
Advisor

warranty options part

How i can proccess a warranty if i dont have the spare part and only i have the option part

for example : 257913-B21
I found the spare part but in the compaq/csn dont found this ..

can you helpme please

regard
Jimmy
4 REPLIES
Bill Wood_3
Respected Contributor

Re: warranty options part

The spare part number for the processor contained in the option kit you mentioned is 290558-001 (with heatsink). It is also available in the following two spare part numbers:

284645-001 - no heatsink
249144-001 - this comes with a heatsink
Deeble Tonkin
Regular Advisor

Re: warranty options part

Hi
290558-001 is the spares # that corresponds to the 257913-B21 option part #.
Jimmy_58
Advisor

Re: warranty options part

thanks

exist some manner for get the spare part with the option part ??

regard
Jimmy
Bill Wood_3
Respected Contributor

Re: warranty options part

Unless you purchase the item as new, you have to use one of the spare part numbers in CSN or call 800-OK-COMPAQ for help.