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x64 Exception type 0x12 in ProLiant DL380 Gen10 Server

 
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Occasional Visitor

x64 Exception type 0x12 in ProLiant DL380 Gen10 Server

Hi, I've a ProLiant DL380 Gen10 server and I installed it RedHat 7.4 Operative System, but when a finished the installation and the server restarted, it only shows a red screen with the x64 Exception type 0x12 - Machine Check Exception, followed for the message : An uncorrectable Machine Check Exception (MCE) has occurred indicating that the processor detected an internal machine error or a bus error, or that an external agent detect a bus error.

 DETAILS: Uncorrectable PCI Express error detected.

           PCI Segment   =   0x00

         ..........

Could you help me to undertand what happen and how can be fixed that error?

Thanks

1 REPLY 1
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HPE Pro

Re: x64 Exception type 0x12 in ProLiant DL380 Gen10 Server

Hi

Check by updating server component firmware with latest SPP 2019.12.0  and configure workload profiles to Virtualization - Max Performance from server RBSU(System ROM BIOS).

You can downlaod Latest SPP 2019.12.0 from below link.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_69c577a5de814a8ea6db8fcea1

Please refer customer advisory for more information.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us

Also please refer below link for the minimum Operating System requirements matrix includes minimum supported version for each supported HPE server.

https://techlibrary.hpe.com/us/en/enterprise/servers/supportmatrix/exceptions/rhel_exceptions.aspx

If still issue continued please provide the complete Uncorrectable Machine Check Error from IML event available on iLO web console.

I am an HPE Employee

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