DL380 G3 Battery depleted

[shay hanya_1]

Hi

I have 2 DL380 G3 servers.

My problem is that I"m getting an error:

Post error: 1793-Drive array- array accelerator Battery depleted-data loss.

What can I do?

Should I replace the battery or only update firmware?

Than'x
Shay

[Kedd Guyton]

Current SA-5i firmware level?

[Frogman]

Hi Shayhanya

If you have a add on card ie 641/642/6400 then firmware is a must.

http://h18007.www1.hp.com/support/files/storage/us/download/24881.html

Ref 2.68A

If onboard update the firmware but more then lickely you will have to replace the battery

http://h18023.www1.hp.com/support/files/server/us/locate/20_4706.html

Online ROM Flash Component for Windows - Smart Array 5i and SA-532
2.62 C 23 Mar 05

Part number is shown below

Battery-Backed Write Cache Enabler
260740-001

Regards
Andre

[CA1398757]

Actually, I've had issues with all controllers with a battery backed cache. The firmware upgrade is an absolute necessity. Do that, reboot, check it. Reboot again may be necessary and you may want to let it charge for a bit in between.

The other issue I see is that the error you're getting suggests that the battery actually ran down and the controller thought that there was data in the cache. If this server shutdown abnormally and wasn't kept powered on, you may well have a depleted battery/data loss condition. Nothing you can do but have users verify their data.

If it was only off line for a short period of time, you probably are dealing with a bad battery. Either way, upgrade the firmware. I've had to do it with every G3 I own.