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Entitlement Order Number for Microserver Gen10

wartbump
Visitor

Entitlement Order Number for Microserver Gen10

I have just bought an HP Microserver gen10 for private home use, I am trying to register the product so that I can access downloads but the registration form asks for an Entitlement Order Number. Ther is virtually no documentation with the Server and I have no idea what the Entitlement Order Number is or where to get it.

I am grateful for any help, thank you.

4 REPLIES
Torsten.
Acclaimed Contributor

Re: Entitlement Order Number for Microserver Gen10

Go to

https://support.hpe.com/hpesc/home

and link the servers warranty to your profile, I think it should ask for the product# and serial# of the server only.


Hope this helps!
Regards
Torsten.

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wartbump
Visitor

Re: Entitlement Order Number for Microserver Gen10

Thank you Torsten I will take a look tomorrow.

wartbump
Visitor

Re: Entitlement Order Number for Microserver Gen10

I have registered my product but when I try to "link" it I get

"This entitlement does not exist. Please review the entitlement identifier and make any necessary edits, or check the box to remove this item."

Not looking forward to contacting their support, the online registration pages are bad enough.

Parvez_AL
Moderator

Re: Entitlement Order Number for Microserver Gen10

Hi David,

Please use below options to engage with our support team to resolve this issue.

Support Case Manager: https://support.hpe.com/portal/site/hpsc/scm/submitCase

Usage support : https://support.hpe.com/hpesc/usageSupport/

The agents will be glad to assist you further.

Regards,
Parvez_AL
(I am a Hewlett Packard Enterprise Employee)