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Entitlement Order Number for Microserver Gen10

wartbump
Visitor

Entitlement Order Number for Microserver Gen10

I have just bought an HP Microserver gen10 for private home use, I am trying to register the product so that I can access downloads but the registration form asks for an Entitlement Order Number. Ther is virtually no documentation with the Server and I have no idea what the Entitlement Order Number is or where to get it.

I am grateful for any help, thank you.

11 REPLIES
Torsten.
Acclaimed Contributor

Re: Entitlement Order Number for Microserver Gen10

Go to

https://support.hpe.com/hpesc/home

and link the servers warranty to your profile, I think it should ask for the product# and serial# of the server only.


Hope this helps!
Regards
Torsten.

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wartbump
Visitor

Re: Entitlement Order Number for Microserver Gen10

Thank you Torsten I will take a look tomorrow.

wartbump
Visitor

Re: Entitlement Order Number for Microserver Gen10

I have registered my product but when I try to "link" it I get

"This entitlement does not exist. Please review the entitlement identifier and make any necessary edits, or check the box to remove this item."

Not looking forward to contacting their support, the online registration pages are bad enough.

Parvez_AL
Moderator

Re: Entitlement Order Number for Microserver Gen10

Hi David,

Please use below options to engage with our support team to resolve this issue.

Support Case Manager: https://support.hpe.com/portal/site/hpsc/scm/submitCase

Usage support : https://support.hpe.com/hpesc/usageSupport/

The agents will be glad to assist you further.

Regards,
Parvez_AL
(I am a Hewlett Packard Enterprise Employee)
CharlesN
Occasional Visitor

Re: Entitlement Order Number for Microserver Gen10

Hello;

I have the same problem.I bought Proliant MicroServer gen10 through Amazon for a very good price to a spanish company and I had to ask to get the invoice. I am asking because I have the same dates for Waranty and cannot download the last firmware, as I cannot link the warranty. We seems to be at least 3 with the same problem on the forum.

Did you by from a spanish company for a very good price?

Regards, Charles.

You have the choice, Always
wartbump
Visitor

Re: Entitlement Order Number for Microserver Gen10

Charles
I bought mine online here in Norway form a reputable Data company.
My problem was solved fairly soon after my post, I can't remember by who or
how but I received a post saying that it was sorted.
xirttam
Frequent Visitor

Re: Entitlement Order Number for Microserver Gen10

I have the same problem, in my case bought at amazon.de.

Regards.

xirttam
Frequent Visitor

Re: Entitlement Order Number for Microserver Gen10

Problem solved.

The problem was in my case, in the country I used to register the server, despite being bought in Germany (via amazon.de), in HP it appears as country Hungary.

When registering the warranty, I used the correct country "et voila".

I needed to open a ticket to support HP to clarify this, finally the person who answered me told me that the problem could be in the country indicating in turn where it appeared registered in HP.

Regards.

THuemer
Occasional Visitor

Re: Entitlement Order Number for Microserver Gen10

Thank you!

That was working also for me!

I bought the Server via amazon.at (which is moreless amazon.de) and on the box of the server Amazon-Spain is mentioned.

BR THuemer

HP_serv
Occasional Visitor

Re: Entitlement Order Number for Microserver Gen10

Hi,

I have bought mine also from amazon.de a few days ago.
I was able to add it in  Link Warranties, using Spain (weird!!!); however the system says/indicates now the Warranty ends on Dec 15 2018.

That is less than 1 year, namely 6 months only.

HP, Can you please clarify it??

DanielL1
Occasional Advisor

Re: Entitlement Order Number for Microserver Gen10

On the original packaging check to which company HPE sold the product. This is also the country you need to give when linking the warranty.