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09-08-2019 12:39 PM
09-08-2019 12:39 PM
Gen 8 Microserver not able to access Smart Array (ie pressing F5)
Hi all,
I am unable to access the Smart Array configuration when booting my Microserver Gen 8.
Smart Arrat is ticked (blue) Smart Array advanced is not..
After identifiying the volumes, the message F5 to smart array is displayed.
When I press F5, the graphical layout changes to just text, and it says
The HP Array Configurarion utility (ACU) will start automatically.
It says that there is an ilo error - is this relevant?
Then sometimes it goes to a black screen with flashing cursor. sometimes it tries to reboot from NIC, and fails.
Any suggestions? Many thanks.
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09-08-2019 05:18 PM
09-08-2019 05:18 PM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
Sounds like an issue with Intelligent Provisioning image. You can try updating to the latest version v1.71
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_a2b2caf8066e4a8b82a966d628#tab1
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09-09-2019 11:40 AM
09-09-2019 11:40 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
OK I'll give it a try.
I'm not sure what Intelligent provisioning is, to be honest - no idea..
This won't affect my ILO will it? I read somewhere that ILO and Intelligent Provisioning are incompatible or something.
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09-09-2019 11:43 AM
09-09-2019 11:43 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
I should add, by the way, that im using esxi, and have not installed any VMs yet.
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09-10-2019 11:39 AM
09-10-2019 11:39 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
I have updated Intelligent Provisioning as described in the link you provided, it makes no difference.
In fact, pressing F5 or F10 leads the server to the same issue. It just goes to a black screen, or tries to restart.
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09-12-2019 05:05 AM
09-12-2019 05:05 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
Anyone help on this?
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09-12-2019 08:33 AM
09-12-2019 08:33 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
@Smithereens wrote:I have updated Intelligent Provisioning as described in the link you provided, it makes no difference.
In fact, pressing F5 or F10 leads the server to the same issue. It just goes to a black screen, or tries to restart.
ACU / SSA is part of the Intelligent Provisioning software which resides on the iLO NAND. If you cannot access either by using F5 or F10 my only other suggestion would be to try using the offline version of SSA. It appears v3.30 is the last version that supported the B120i controller as I just tried 3.40 and it doesn't recognise the controller. v3.30 can be downloaded here. https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_e91ff24526b84cf2a502b27b41
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09-19-2019 01:31 AM
09-19-2019 01:31 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
I see. So, if there was a problem with ILO, could this be the reason?
Also, do you mean v3.3.0 of SSA? how can i tell which vesion i have?
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09-20-2019 05:19 AM
09-20-2019 05:19 AM
Re: Gen 8 Microserver not able to access Smart Array (ie pressing F5)
@Smithereens wrote:I see. So, if there was a problem with ILO, could this be the reason?
Also, do you mean v3.3.0 of SSA? how can i tell which vesion i have?
Since iLO is tied to the NAND where Inteligent Provisioning resides, yes this could be an issue
The 3.30 version of SSA I provided a link to is a stand alone version that doesn't rely on iLO or IP
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