HP Insight Diagnostics On-line Edition

[Mossman (Richard)]

HI

I have a customer who has tried to load HP Insight Diagnostics online edition but it gets stuck at 94% - if you close the window it is running in and try to run the Diagnostics again then the message "AI is Busy" appears.

I have noticed that on another ITRC thread, a Nick Tillotson reported a similar (if not the same) issue. Unfortunately, it doesn't appear that the thread was responded to so I can't trace any solution.

I believe the software may be running on a server being used to manage an EVA environment which may well be Windows Storage Server 2003 R2 edition if it makes any difference...

Any ideas?

Thanks

Richard

[Darren Quigley]

Try uninstalling and then reinstall the HP Online Diagnostics. This has worked for me in the past.

Darren