ML370 > Smart Array 3200 RAID Controller Problems

[Karl Royal]

Hi all,

Rebooted one of my ML370's this morning. Successfully POST'ed. Smart Array 3200 began intialising. I waited. And waited. Was taking much longer than usual. Finally I received the error:

1783-Slot4 Array Controller Failure

I booted the server from a smartstart CD and tried to run the Array diagnostic utility but this simply locked up when trying to detect the controller.

Does anyone know if this is a salvagable error, or is the array controller toast?

Thanks,

Karl

[Arthur Chang]

Dear Sir
Your array controller is failed,please change array card from HP or replace with another model,maybe 5300....

[CA1109887]

i am having the same problem. did you have to replace your array controller and were you able to save your array controller information. any help would be appreciated

[Karl Royal]

Steven,

Binned the entire server in the end as it was over three years old, and with it all information. Couldn't get anything off the controller, every utility I tried running simply hung up at the array detection phase :(

I hope the server you have isn't too old and one of the current crop of controllers will work in it. last time I spoke to my reseller about getting a 3200 for an old box, I was quoted £850!!! Went out and bought a new DL360 for £200 more.

Suppose you could find out which of the current crop of array controllers would work (if any!) and throw that in....

[Andreas Molsen]

Hi Karl,
one off our Customer had the same Problem with his PL 5500 and SA 3200.
Verry much Dust was the cause.
I pull the drives out of the cage, only two centimetre and verify the cable connectors.
And I pull the controller.
I cleaned this Server.
After this the contact was OK!

[Karl Royal]

Andreas,

That's pretty interesting stuff. I might dig the old box out of the spares bin and clean it up. I thought it might've been creep, but I took out, and reseated the card and still no joy :(

[deletain]

I did the same dust and clean stuff , all drive unplugged , cleaned with electrical contact cleaning fluid , now it's running back on my Proliant 5000

now it's time to make a full backup and change the server .

thanks all